Problem Gambling Service Coordination Demonstration Project Report
25 June 2010
Project Background 3
Project Methodology and Outcomes 4
Project Deliverables 5
Project Report: Integrating Service Coordination & Problem Gambling Treatment 7
Recommended Actions 8
The project is an initiative of the Victorian Government’s Taking Action on Problem Gambling Strategy (2006 – 2011) developed to enhance problem gambling treatment and the responsiveness of the problem gambling service system.
A key activity of this strategy is strengthening service delivery partnerships and service integration between Gamblers Help Services and Primary Care Partnerships (PCPs) and their member agencies.
The Victorian Service Coordination Practice Manual 2007 developed by Primary Care Partnerships is a statewide protocol for Service Coordination. It is:
• An agreed minimal standard across the State for how agencies work together to improve consumer care;
• An improved approach that enables organizations to be fully engaged in the principles behind Service Coordination;
• An agreed statewide platform; and
• It outlines common concepts and language to ensure improved Service Coordination across sectors. (Victorian Service Coordination Manual 2007)
According to the Department of Justice (DoJ) Problem Gambling Operational Guidelines 2008-2009 to 2010-11 ‘the multiplicity of presenting issues by problem gamblers and the public health framework within which problem gambling services sit, integration and coordination with many of the agencies involved in the PCP is considered an essential requirement in the delivery of Gambler’s Help services (Problem Gambling Operational Guidelines 2008-2009 to 2010-11, p 76).
Service coordination for Gambler’s Help Services supports the holistic identification and response to the needs of problem gamblers and their families. In order to support the integration of Problem Gambling Services with PCPs the Department of Justice funded the implementation of two Problem Gambling Service Coordination Demonstration Projects.
This project report summarises project deliverables and canvasses key learnings and opportunities that will assist Gambler’s Help Services to:
• Be Service Coordination ready.
• Integrate Service Coordination processes.
• Enhance service system coordination for clients, referrers and clinicians.
Project Methodology and Outcomes
The aim of HealthWest Problem Gambling Service Coordination Demonstration Project was to increase access to and awareness of problem gambling services in the HealthWest catchment; and to increase referrals between the ISIS Primary Care contracted service Gamblers Help Western (GHW) and western metropolitan health and community service providers.
Undertaken over a four month period (February 2010 – June 2010) the project assumed that the implementation of service coordination...