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Problem Solution: Harrison Keyes Inc. Essay

4863 words - 19 pages

Problem Solution: Harrison-Keyes Inc. PAGE \* MERGEFORMAT 18
Running head: PROBLEM SOLUTION: HARRISON-KEYES INC.Problem Solution: Harrison-Keyes Inc.Paula A. DiBaccoUniversity of PhoenixProblem Solution: Harrison-Keyes Inc.Harrison-Keyes (HK) is facing crippling issues which if not resolved immediately could result in serious financial. HK recently hired their third chief executive officer (CEO) within seven months (University of Phoenix, 2007). The new CEO is not a proponent of the dynamic publishing project the last CEO favored. Employee morale and retention is decreasing due to rumors and uncertainty. Harrison-Keyes faces several issues related to project management, organizational structures and processes, corporate accountability and effective leadership. Senior management needs to create a stronger organizational culture of intimacy by adding value for employees. This solution paper presents ideas for project management methodology and implementation, total quality management (TQM) and transformational leadership.Describe the SituationIssue and Opportunity IdentificationRecently fired Meg McGill was replaced with William Guardo. Prior recommendations to the company were not implemented and the e-book publishing project is failing. Confusion is prevalent at HK as there is not a clear understanding by employees of the strategic vision and the direction the company is going.Senior management must follow the steps to effective change management in order to create a culture of excellence. Leadership is lacking in providing motivation through equity, expectancy and goal setting. Feedback, rewards and positive reinforcement will help to improve employee performance and behavior. Managers must lead by example and understand that the feedback process, motivation and reward system will create a stronger organizational culture. Senior leadership must work with HR and all managers in order to prepare the current staff to take on greater responsibilities and be able to adopt to project management standards. Continuity must continue to alleviate the fear of change for employees. HK must begin training and strategic planning to ensure continued success of their company.The new CEO is unimpressed at the lack of planning and wasted resources for a project he does not believe to be profitable (University of Phoenix, 2007). The implementation team's previous plans neglected to include risk management and alternatives for unforeseen problems. The implementation team needs to sell the CEO on the benefits of ebook publishing. "In-process project audits concentrate on project progress and performance check if conditions have changed" (Gray & Larson, 2005, p. 462).Adopting a project management network (PMN) will help to ensure future projects are aligned with strategic goals and prioritized properly. PM also defines roles and responsibilities as well as clarifies management's support. "Project selection is one of the most important decisions guiding the...

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