Problem Solution: Riordan Manufacturing Essay

4754 words - 19 pages

University of PhoenixMBA 530: Human Capital DevelopmentRiordan Manufacturing is a global plastics producer that is currently facing problems. Since the adoption of the changes made by Riordan in response to declining sales, they have had difficulty in retaining employees and maintaining satisfactory levels of employee morale, motivation, and overall job satisfaction. In order to raise these levels and increase profits, Riordan must identify the underlying issues behind these problems for all their different employee demographic groups and alter its processes and systems in order to address these problems.This paper analyzes the current state of Riordan Manufacturing and identifies pending problems and possible opportunities. Other companies are benchmarked to provide Riordan with examples of successful practices that were used in similar situations, which they can possibly simulate. This paper provides a problem solution proposal that will give Riordan the best possible suggestion for achieving their desired outcome.Situation AnalysisIssue and Opportunity IdentificationRiordan Manufacturing, Inc. is a global plastics producer and a leader in the field of plastic injection molding. It has projected annual earnings of $46 billion and its four facilities employ 550 people (Riordan Scenario, 2008). Sales and profits over the past two years have been declining and as a result, Riordan has had to make many organizational changes. They have adopted a customer-management (CRM) system and have changed the sales strategy of using single salespeople to using customer-focused sales teams.The organizational changes have resulted in an increase of employee turnover and a decrease in employee morale. An annual employee survey that was recently conducted revealed a noticeable decline in overall job satisfaction and satisfaction with compensation and benefits and personal opportunity. In order to increase profit and retain key employees, Riordan must develop processes to enhance motivation in their employees and increase morale.The future success of Riordan depends on the ability of the HR management to benchmark and develop several new programs and systems that revolve around an effective employee relations program, career development opportunities, and competitive compensation and motivational practices. HR management must also evaluate the impact of ethics on the compensation and rewards program it may design.Stakeholder Perspectives/Ethical DilemmasVarious stakeholder groups are involved in this scenario and all their interests and concerns must be taken into consideration when determining a solution. Although they have varying opinions about causes and solutions, nearly every employee would agree that motivation is lacking and job satisfaction is low. Michael Riordan, CEO, believes that the motivation problem has to do with the low amount of loyalty from the younger generation of employees.Hugh McCauley, COO, believes that poor job design is causing low job...

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