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Project Proposal For A New Computer System At A Bank...Customer Assist And How The Company Will Improve.

1190 words - 5 pages

Project ProposalMalone Savings and Loan Association is a family owned and operated financial establishment. We employ approximately 200 associates and service over 30,000 customers. In order to maintain a competitive edge with the larger financial institutions, the management has decided to implement a "Star" customer rewards program. This program will enable the associate and sales people to quickly identify customers whose financial status and responsibility may benefit from additional services provided by our company. This solution must be able to take current day information and past customer history and categorize each client into one of two major databases. The customer database will consist of those customers whose stability and economic structure allows them to qualify in the rewards program, available only to select customers, or to remain in the more restricted program due to habitual issues with their account. Account activity such as continued insufficient funds, lack of history, history of slow or no payments and single account customers would automatically disqualify the customer for a "star" candidacy through the Customer Assist program.In an effort to incorporate a new systems solution program into our current database, a program must be implemented that will allow us to distinguish what clients will meet our pre-assigned criteria. As Malone Savings and Loans continue to strive to compete in the financial industry, the increased necessity for a business resolution that requires a systems solution is imperative. The Customer Assist software system has proven to be the most beneficial for our needs. The mechanism included in both the software and hardware provides the enhancements needed to modify the components to meet the specific needs of our company.The main focus of this project is to implement software that can project customer interest. Lifestyles interest and needs are unique. That is why a competitive banking center must offer various tools to help customers with banking choices. Once a system solution is chosen (such as Customer Assist System) the bank can used the information to target what selling points are feasible for each client.The Customer Assist system will work as a query to divulge key points of clientele banking history to the customer service staff. By identifying customer satisfaction and longevity for the company, Customer Assist will empower the staff with effective information to advise clientele to develop financial solutions on an individual need basis.The Computer Assist program was created by Computer Banking Programs of America (CBPA), with some collaboration from Malone Savings and Loans management and associates. Computer Banking Programs of America bid and completion cost to create and train employees on the new program came with in the allotted 25 to 30 thousand dollar budget. This included creation of the program, training for employees, installing software and technical support for the next two...

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