Qantas Dispute 2011 Case Study

3851 words - 15 pages

BackgroundThis paper aims at analyzing the industrial dispute between Qantas and the trade unions in 2011. The key questions include: (1) what were the causes and consequences of the Qantas dispute in 2011? (2) What does it illustrate about changing industrial relations in Australia?To address the question (1), there is an analysis of the interviews and documentary evidence to explain the causes and consequences of the Qantas dispute. To the question (2), it applies theories of industrial relation to the Qantas case in order to give a clearer sense of the lived reality of the transition in industrial relation in Australia.For the first area, the paper reveals the causes of the Qantas dispute which can be classified as both economic and non-economic, including wage and working conditions (economic), and management policy (non-economic). Then it identifies and discusses the consequences in terms of employer, employee and society perspectives. For the second area, it reveals how the globalization shaped the Qantas dispute and changed the industrial relations. Then it uses the case of Qantas to illustrate the government's shift from collectivism to more individualism as well as the organizational trend toward unitarist approach.In order to assist the readers' understanding to the later discussion, this paragraph gives a brief description about the Qantas dispute. Nearing the end of 2011, Qantas faced serious industrial disputes with three major trade unions, the Australian and International Pilots Union (AIPA), the Transport Workers Union (TWU), and Australian Licensed Engineers Union (ALAEA). The disputes commenced when Qantas and unions commenced bargaining for new enterprise agreements. The trade unions representing employees of Qantas demanded higher wages, better working conditions and better job security clauses. Tension between Qantas management and its employee peaked when Qantas announced its plan to launch an airline in Asia, as well as jobs cutting. During the bargaining, the employees carried out a number of protected industrial actions. As a result, CEO of the airline Alan Joyce announced grounding of all domestic and international flights which is a result of lock-out of the employees involved in industrial actions. The industrial action was terminated by Fair Work Australia (FWA) after an application by the Federal Minister for Workplace Relations on 31 October 2011 and both parties are required to carry out negotiations in 21 days. (Sheehan, 2011; ABC New, 2011; Minister for Infrastructure and Transport, 2011)CausesThe underlying causes of industrial dispute between Qantas and the unions can be classified as economic and non-economic. The economic aspect in the Qantas case refers to wages and working conditions and the non-economic aspect refers to management policy. In both aspects, there was conflict of interest over a number of issues, which are wages, working conditions and management policy, between the Qantas management and the...

Find Another Essay On Qantas Dispute 2011 Case Study

Qantas Essay

4022 words - 16 pages of competitive. We also will supply some competitive strategy recommendations for this case study. Finally the Potential fallout will be discussed as well.2.0 Mission of Qantas CompanyThere are three main mission statement of Qantas Group, which are including: provide a good return on investment for shareholders, to encourage and nurture its employees and third one but not the last, which is to provide the best possible travel experience for their

Qantas and Emirates: Strategic Alliance Analysis

3002 words - 12 pages . 973--996. Lohmann, G., Albers, S., Koch, B. & Pavlovich, K. (2009). From hub to tourist destination--an explorative study of Singapore and Dubai's aviation-based transformation. Journal of air transport management, 15 (5), pp. 205--211. Medcof, J. W. (1997). Why too many alliances end in divorce. Long range planning, 30 (5), pp. 718--732. Mules, R. (2013). The long haul:the Qantas – Emirates alliance. Busidate, 21 (3), pp. 2-4. Newscomau (2011

The Impact of Globalization on Qantas Airlines Marketing Strategy

1769 words - 7 pages instead conserve its revenue for the duration such was the case for the 2009-2010 Global Financial Crisis and it was a similar story during 2001 just after the September 11 terrorist attacks in New York permanently scarred global air travel. The next step of Qantas’ marketing plan involved the segmentation of its target markets. This is the process of identifying potential types of customers and then arranging these into smaller groups for

Qantas Training Centre Development in India

4002 words - 16 pages IntroductionThis report to the Board of Qantas explores the relative costs and benefits of establishing a training centre in Mumbai, India. The centre will train both pilots and cabin crews, with a specific focus on security training. Due to foreign ownership restrictions limiting investment to 74% of any airline venture, a joint venture arrangement would be appropriate. A joint venture with a domestic carrier will also provide the project with

International Marketing - Virgin Blue (A piece of Empire)

3417 words - 14 pages introducing a loyalty program similar to that of the Qantas Club* With regards to the entire Virgin group, employ a brand image which will emphasise the innovative, risk-taking attitude of Richard Branson when moving the company into a global market.Table of Contents* Company Background 3Industry Analysis 3Analysis of Case 5Alternative Solutions 10Recommendations 11Implementation Issues 13Reference List 14Log 15Company backgroundVirgin Blue, provides

Persuasion Tactics Used in Negotiation

2275 words - 9 pages Introduction Hours after watching a vision of Saddam Hussain captured by the US forces, Moammar Gadhafi contacted the US government and pledged to cease its nuclear weapons development in exchange for immunity (USA Today 2011). Amidst the worsening economic turmoil in Europe, IMF chief Christine Lagarde travelled to Beijing to seek financial support from China (Barriaux 2011). Days after the Qantas negotiation dispute ended, Qantas management

Discussion Surrounding Global Alliances Operating in the Airline Industry

1587 words - 6 pages Lufthansa, United Airlines, Singapore Airlines and Air China (Air New Zealand, 2011). Another major airline alliance operating today is the Oneworld alliance. Founded on 1 February 1999 by giants such as British Airways, Cathay Pacific, and Qantas, it has expanded to include twelve member airlines, and has an additional twenty non-voting affiliate members, such as QantasLink, subsidiary of Qantas, and Dragonair, subsidiary of Cathay Pacific

Netiquette on Social Networking Sites

1031 words - 4 pages New media has opened many doors, created many new opportunities, and allowed an infinite number of people to receive live news feeds via Twitter, Facebook, and YouTube. New media has also blurred the lines of personal and public information. Case in point, “Spanking Judge” William Adams is taped by his 16 year old daughter Hilary, spanking her for illegally downloading music and games from the internet (Heinz, 2011). Seven years later, when

The Pros and Cons of Alternative Dispute Resolution

3748 words - 15 pages within the litigation process. In that study lawyers deemed mediation a "waste of time' due to the early (rediscovery) timing. They asserted that the timing did not allow for the adequate collation of important documents or information relevant to the case. Also in Wisconsin, lawyers and plaintiffs alike felt mandatory mediation occurred too early . A British study also showed that early mandatory mediation affected the settlement outcome

Evaluating the ACWL

1850 words - 8 pages HAS THE ACWL AFFECTED THE WTO, DSU CASE LOAD The establishment of the ACWL in 2001, marked an increase in the developing countries participation and involvement in WTO dispute settlement activity. The rate of disputes initiated has drastically dropped from 13 cases in 1995-2000 to about 11 cases per year 2001-2008. A larger portion of WTO dispute were initiated by developing countries after the establishment of ACWL. On the other hand from 1995

Benefits of Alternative Dispute Resolution

2283 words - 9 pages settlement agreement may not be the best option when there are significant personal or emotional barriers in resolving the dispute. Benefits of ADR In the L'Ambience Plaza construction case J. Michael Keating, Jr. said, “The use of ADR to resolve all pending litigation following the L'Ambience Plaza construction collapse in Bridgeport, Connecticut within 20 months of the disaster, a process that involved five judicial bodies, more the 44

Similar Essays

Qantas Airlines: A Case Study Analysis Why Has Qantas Been So Successful?

2637 words - 11 pages .Creedy, S., Qantas threatened by worker revolt. The Australian 17 March 2006.Galvin, P., & Tywonial, S., 2005, Qantas: the high-flyer of the airline industry?, Case study 7 on the textbook website.Hall, J., 2006. Qantas to wield axe as profit slides. The Australian Financial Review 17 February 2006.Hall, J., 2006. Qantas warns its pilots of a hard landing. Australian Financial Review 16 March 2006.Hall, J., New freight ventures on the way

Employer Relation: Qantas Airways Industrial Conflict Media Analysis

2510 words - 10 pages Chosen Issue: Employment dispute in quantas Although it is a known fact that cases of industrial conflict has reduced in the recent past (Peetz 2007), inconsiderate management policies can undermine employer relation thus reversing the trend and resulting in serious industrial conflicts. Such was the case experienced in Qantas airways. With a management appearing to be exercises unitary perspective of employer relations, it is not surprising to

Qantas International: Analysis Of The External Environment

2163 words - 9 pages a causal feature of the strategy for Emirates in seeking to partner with Qantas. Industrial Environment: “The unions are profoundly motivated to punish Joyce and Clifford for grounding the airline in 2011. They want them both sacked. Qantas had a win against the unions then, if only a symbolic one. Within the Australian unions are some of the best haters on the planet and they hate it intensely when employers win” (Collier, 2014). This

Qantas Pestle Porters Five Forces Essay

2344 words - 9 pages )(Nuguid, 2011). This presents a potential weakness or threat for Qantas who may come to feel that their premium price for quality service is not enough to get the customers to fly with them.2.3 SocialThe number of people using airlines to fly to holiday destinations has increased due to economic growth. Therefore, the market has expanded and new opportunities for tourism have opened in previously frequented countries.How society is observed as it