This website uses cookies to ensure you have the best experience. Learn more

Quality And Change Management Essay

3339 words - 14 pages

Over the last number of years the quality and safety of our healthcare services has increasingly become one of the main priority (Health Information and Quality Assurance-HIQA). Institute of Medicine (IOM) defines quality as ‘degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge’. Brady et al (2010) emphasis that quality is doing right thing safely and consistently to achieve patient satisfaction and best possible outcomes by skilled and responsible professionals. Quality is one of the main four principles that underline health strategy by Government of Ireland. It believes that to gain people’s trust in health system, quality should be guaranteed through standards and evidence based practice. (Department of Health and children (DOHC) 2001). However quality in health care is complex and is influenced by multifactor including the competence of professionals and the policies that shape the system. (Brady et al 2010).There is a growing public awareness regarding the importance of quality and safety, which raises concerns about the variation between actual practice and evidence based best practice (Steinberg 2003).Health care experts are constantly putting effort to improve quality of care through various measures. The National Standards for Safer Better Healthcare describe a vision for high quality, safe healthcare. It identifies quality dimensions as Patient-centeredness, safety, effectiveness, efficiency, accessibility, equity and promoting better health (HIQA). Commission on Patient Safety report inspired the nation for a change in culture to deliver high quality safe care through patient participation, effective leadership, clear accountability and reporting system (DOHC 2008). Planned change is essential to achieve desired quality in health care. (National Health Service -NHS).
This assignment has four objectives. First it will discuss the concept of quality and its relevance in health care. Second, it will review the literatures on delirium and decide on change proposal. Third, it will describe the importance of change in quality improvement. Fourth it will explain the change management while introducing Confusion Assessment Method ICU (CAM ICU) tool in critical care using Lewins change theory.
Excellence in health care is measured by quality and safety of care delivered and the clinical outcomes achieved. (Brady2010) Safety is a prerequisite for quality (Brady 2010).Modern medical technology has made it possible to extend the lives of many beyond the point of death. However the health care system continue to fail in the safe application of knowledge and technology. (IOM 2001).
When individuals approach the health care system, they have an expectation that the care they receive will be safe and evidence based. But it in reality many patients face adverse events while in the hospital (Brady et al 2009). ) Almost fourteen...

Find Another Essay On Quality and change management

Quality Management and Patient Safety Essay

3325 words - 13 pages What is Quality Management? According to Cherry and Jacob in the Book Contemporary Nursing: Issues Trends and Management 5th Edition, “Quality Management is the philosophic framework for managing organizations that recognize quality is determined by customer needs and expectations, attention is paid to how the work is done, with an emphasis on involving people who best understand the detail of the work practices with which they are involved

Quality Management and Productivity Simulation Essay

1491 words - 6 pages Quality management determines and implements the quality policy of the organization (UOP, n.d.). The simulation ‘Quality Management and Productivity’ focused on the use of total quality management tools to analyze problems and resolve them short term. Furthermore, the simulation focused on designing a human resource program to promote quality culture in an organization in the long-term. “A well-implemented quality management

Human Resource Management and Total Quality Management

2793 words - 11 pages above, these days it's extremely essential for a successful organization to be entirely customer driven - struggling for continuous increase of customer satisfaction through providing products/services, which explicitly meet the target markets' needs and expectations.One on the management approaches, which is found to be highly consistent and closely related to the organizational requirements acknowledged above, is the TQM (Total Quality

Strategic Quality Management and Customer Satisfaction

1940 words - 8 pages Introduction -There are many components to strategic management. The success of each component brings the company greater changes of success for customer satisfaction. These components include linking quality to its strategic plan and objectives and continual analysis of its process improvement plan and on how process improvement relates to its strategic plan. Riordan Manufacturing is a global company that has just launched its Total Quality

Strategic Quality Management and Customer Satisfaction Paper

1038 words - 4 pages Strategic QM & Customer Satisfaction PAGE \* MERGEFORMAT 1 Strategic Quality Management and Customer Satisfaction PaperReginald GriffinMGT/449 Quality Management and ProductivityDecember 1, 2009Tammy WalkerUniversity of PhoenixStrategic QM & Customer SatisfactionThis paper will review Riordan's strategic quality management system and the impact their system has on customer driven satisfaction within the Riordan organization. The main

Strategic Quality Management and Customer Satisfaction

1503 words - 6 pages Strategic Quality Management and Customer Satisfaction PaperThe intention of this paper, which is crafted in response to an assignment set forth in MGT449 Quality Management and Productivity, is to; describe how quality management is linked to the strategic plan and objectives of the fictitious company, Kudler Fine Foods (Kudler); provide an analysis of the process improvement plan the company currently uses; and give examples of the tools and

Strategic Quality Management and Customer Satisfaction Paper

1248 words - 5 pages make its strategy succeed. The best for Huffman to link quality to their strategic plan and objectives is to develop a well established continuous improvement plan; this can help to increase the quality of the products and services they offer. Total quality management can also help in setting standards of quality and then Huffman can try to meet and exceed these standards. Huffman's strategic plan will be set by what it has decided to do over the

Strategic Quality Management and Customer Satisfaction Paper

2001 words - 8 pages through identifying industry trends. Riordan produces plastic bottles, fans, heart valves, medical stints, and custom plastic parts. With these products, Riordan must ensure they maintain and exceed the ISO 9000 standards. In order to do this, Riordan needs to focus on total quality management, high-performance teams, and linking goals and objectives to quality output initiatives.All too often, a company's management team can become intimidated by

Strategic Quality Management and Customer Service

1368 words - 5 pages Strategic Quality Management and Customer Service PAGE \* MERGEFORMAT 1 Strategic Quality Management and Customer ServiceUniversity of PhoenixStrategic Quality Management and Customer ServiceQuality is considered one of the most critical and key components in business today. The difference between an adequate or just satisfactory quality and a product that has an outstanding and superior quality can be the factor that pushes the business ahead

Strategic Quality Management and Customer Satisfaction

1331 words - 5 pages The fallowing discussion will review the strategic quality management system, as well as the impact the system has on customer driven satisfaction within the Riordan organization. This paper will also compare and contrast Riordan to Arizona Department of Transportation in regards to the quality of customer driven satisfaction and through the comparison analysis look for ways to implement new ideals into the Riordan organization.At Riordan the

Strategic Quality Management and Customer Satisfaction Paper - 1367 words

1367 words - 5 pages fifth strategies are focus on advancing the business through quality management and control. The sixth strategy is focusing on supply chain system to increase efficiency and to build customers' and suppliers' relationship quality.Riordan has four main objectives to be reached by implementing the strategic plan. The objectives involve building working environment, making transformation, increasing effectiveness, and increasing efficiency. To build

Similar Essays

Total Quality Management, Quality Management And Productivity

940 words - 4 pages sector where tangible outputs are not produced conformance to specifications play a big role.In order to have a winning Total Quality Management it requires equally behavioral and cultural adjustments within your corporation. "Successful Total Quality Management requires both behavioral and cultural change"(skynet). Employees must have the willingness to put forth the effort to make changes. A successful TQM Structure brings two other management

Quality Management And Productivity Essay

1053 words - 4 pages have brought about a change in the organization's culture, decision-making processes and power bases.ConclusionDeming was right on the mark with this quote:"Managers should manage outcomes. People can manage themselves."--Dr. W. Edwards DemingTotal Quality Management does just this. By empowering, the employees with the tools they need to recognize quality issues and tools to correct them on their own with minimal leadership; an organization can

Quality Management And Productivity Essay

1057 words - 4 pages best financial option.In the final portion, I listened to the CEO and the employees by selecting the options that were most favorable to the employees and could be implemented in a short time span. I chose to create groups, delegate to employees, and develop a quality policy.ReferencesQuality Management and Productivity, 2008. Simulation. Retrieved December 6, 2008 from

Packaging And Quality Management Essay

1226 words - 5 pages other products will be gained ultimately. To this end, there is need to ensure that the packaging’s difference is not too diverse as to relate the two different products and yet dissimilar enough as to get a client to choose one from the other without difficulty. To gain this market edge, CP Corp also needs to come up with a quality management policy and strategy. This would go towards developing a framework for how the corporation would run its