Quality Improvement Implementation Paper

1094 words - 4 pages

Although successful, Kudler Foods is looking to implement a quality improvement program. In order for quality improvement program to be successful, the process will involve a strategic-level of preparation from the organization and a high level of commitment and support from the leadership. As far as quality is concerned with the products or service, a strong focus must be in place to meet the expectations of the customer. This Paper will give an outline of the quality management process improvement and implementation plan, define the variations, examine the quality tools to be used, and identify a TQM method that will be used to implement the quality improvement.Outline of ProcessKudler Foods identifies the benefits of implementing quality in its processes to ensure customer satisfaction. In an effort to show total commitment to quality improvement and implementation, Kathy Kudler established a process improvement team to analyze and recommend a process improvement strategy. The process improvement team presents data collected clearly indicating a need of improvement in the inventory system. The teams recommended process improvement strategy received a unanimous acceptance from management to implement.To implement the plan into the current inventory system, Kathy Kudler will assure total commitment through educational tools empowering staff to support all aspects of the project. A Quality Assurance team will be assigned to oversee all elements of the strategy. The Information Systems department will incorporate Point of Sales Systems and be responsible for the training of staff.Close relationships with suppliers will be closely monitored by management to guarantee success with the inventory control process. A team of inspectors will inspect all the products to assure that quality is being met by suppliers. Lastly, strategies will be implemented to make certain that processes are meeting quality standards set by management. These items will include checklists, flowcharts, and continued data analysis.The improvement plan will be implemented into one of Kudler Food's stores. These improvement methods will be done on a smaller scale in order to ensure the success of the plan. Results of data will be analyzed within the store, if the results show positive feedback from the plan and its successful then Kudler Foods will implement the plan throughout all stores.Variation ControllingVariations are an important step in quality management, the amount of variations is what determines quality. Variations can increase the cost of the inventory process and the more variations that are found the more costly the process can become. With the increase of globalization, identifying variations is important to the quality of the products that are delivered to the customers. Inventory management can be a challenging task because there are many variations to be considered, such as the variety of products on hand as well as quality yield and delivery schedule. Process...

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