Quality Improvement Implementation: Riordan Essay

1488 words - 6 pages

Riordan has identified areas where the company needs improvement. In this paper, Team B will discuss Riordan's quality management process for improvement based on the areas for improvement and develop an implementation plan. Further, Team B will examine quality tools used for identifying and monitoring the process of variability and why the selected method is the correct method for Riordan.Steps to Quality Management Process ImprovementThe process Team B suggests for improving is the raw materials delivery process. The customer for this process is the production manager. Processes are improved by designing better processes. The word, "better" in this context always means processes that are more desirable to deliver the customer's idea of improved quality. Quality is important to build into the process at the design phase, because afterwards it becomes too late (Deming, 1982, p. 49). The degree of quality deliverable by the process is limited by the process. Extra effort by management and employees working with a set process cannot surpass that process' limits. Thus, the research and design phase has far reaching implications for customer satisfaction.The gold standard of materials delivery and inventory management is the just in time (JIT) process (Burrill & Ledolter, 1998, p. 232). Presently, the Riordan plants are maintaining about a week's safety stock inventory on the input side of the production process. With the present process, this is necessary to assure the production line is never at a loss of inputs. With the current system it takes about a week, from the time the inventory clerk reconciles the raw material in the plant, to the time more raw material arrives in the storage area. Since the 1980s Japanese plants have been operating at near zero inventory (Deming, 1982, p. 44). Zero inventories reduce time of capital outlays for purchases, and it reduces the plant space necessary to store the inputs.The proposed improved process, using computerized quantity controls, automatic Internet ordering and re-ordering, and GPS order tracking will significantly improve the present system. It is not necessary to design and implement the perfect JIT as the first attempt. It is only necessary to put a new process in place that makes a significant incremental improvement. If this new system cuts inventory delivery and storage times to 3 or 4 days, then that is a successful process improvement.It is imperative that the CEO and the highest plant managers understand the new system and are able to sell it to all the plant workers before process implementation. There is much training and education necessary before all the stake holders will be up to speed. It will be necessary for the production manager to grow comfortable seeing reduced inventory levels in the storage area. It will take time for the loading area supervisor to get accustomed to handling smaller, more frequent, and more precisely timed deliveries. The truck unloading crew and the...

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