Quality Improvement Report

1100 words - 4 pages

IntroductionIn the health care industry there is no distinct, commonly established description. The reason for this is because health care quality has several unusual, intricate aspects of care from several different perspectives. Quality can be measured in several different ways. It can be measured in terms of outcomes, the end results of care and treatment, or it can be evaluated in terms of the course of action, which is, the way that the care is delivered. Depending on who is working on the quality for their medical facility the definition of the word can vary. This report will explain the necessary what quality means in the health care industry and how it may be improved in Cindy Janowski's organization (UOP, 2009).Foundational Frameworks of Quality ImprovementQuality improvement is most successful when viewed as an organization-wide process however; it is critical that quality improvement is implemented at the department level (Kazemek, E. and Charney, R., 1990). Each department needs to ensure that they know who their customers are. Customers are not only external such as the patients, physicians, third-party payers and the departments office staff. Other departments within the organization and those who the department provides services to are also customers.Each department must understand the organizations vision and their departments quality mission (Kazemek, E. and Charney, R., 1990). One person cannot achieve the department and organizations quality by themselves. Developing a mission statement that is specific for each department along with their quality goals is a valuable tool and give each team member ownership for their success (Kazemek, E. and Charney, R., 1990). Every department in Cindy Janowski's organization needs to have performance metrics that are realistic. The metrics need to meet customer quality standards and expectations by the technical quality delivered as well as the service quality that is delivered (Kazemek, E. and Charney, R., 1990).Why do various healthcare stakeholders define the quality of care differently?Depending on the role that each stakeholder plays within the health care organization, their definition of quality can be perceived differently. Each stakeholder has a different view for the definition of quality. Although each of their definition emphasizes different aspects of care, it does not exclude the other aspects (Ransom, E., 2008). It is often central to how payers, managers, and society define quality of care, whereas physicians and patients typically do not recognize cost-effectiveness as a legitimate, consideration in the definition of quality (Ransom, E., 2008).Roles of Various Clinicians and Patients in Quality ImprovementIt is crucial that all clinicians are engaged, encouraged and supported so that they feel self-assured in taking the accountability improving the quality of care. The patients point of view on the services that they have received is an important role in the quality...

Find Another Essay On Quality Improvement Report

Quality Management and Patient Safety Essay

3325 words - 13 pages , patient safety measures had at that point declined by nearly one percent each year for the previous 6 years (Cherry and Jacob, 2008, pp. 445-446). The quality chasm report lists 6 goals for improvement that everyone and every institution should implement. These goals have since been adopted by The Institute of Medicine, collectively they are called STEEEP. To adequately explain these they are: Safe-preventing injuries or harm from a system

Quality Management Essay

3946 words - 16 pages Executive Summary This report shows the use of Quality management techniques that are essential in the growth of performance in the field of manufacturing and services in business firms. Effective quality management can underpin organizational success. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial

risk and quality managment assessment

916 words - 4 pages are a continuous process that involves proactive and reactive components. Quality improvement focuses on developing ways to improve performance based on standards. Risk management and quality management work hand in hand to provide a safe environment and high standard of quality care for patients.Risk management is a continuous process of effective communication. Key concepts to risk magnet are risk assessment, risk reduction, risk monitoring, risk

The significance of the STudy

7036 words - 28 pages where management stands on quality. It is necessary to consistently produce conforming products and services at the optimum price. The device to accomplish this is the use of defect prevention techniques in the operating departments:- Engineering - Manufacturing - Quality Control - Purchasing - Sales and others.2. Create quality improvement teams - with representatives from all workgroups and functions: These teams run the quality improvement

Total quality mangement

1814 words - 7 pages Total Quality Management Within this report I will discuss the need for Fresher Plc to implement Total Quality throughout its organisation. This will mean that there will need to be an understanding of what Total Quality Management is, what approach to take and how the company will have to change to make it work.The aim of TQM is to ensure that each activity contributes to achieving the key objectives of the business, and is carried out

Components of the Quality of Healthcare

1707 words - 7 pages Policy and Research (AHRQ) is an agency within the U.S. Department of Health and Human Services. The National Quality Forum (NQF) is a national organization that represents the consensus of many groups including healthcare providers, federal agencies, and consumer groups and sets national standards. The National Committee for Quality Assurance has been a central organization in health care improvement. One of its most widely known measurement

Strategic Quality Management and Customer Satisfaction

1940 words - 8 pages employees under them to report problems. When an organization comes together as a whole to accept responsibility it then is managing with total quality management techniques. Riordan's manufacturing process improvement plan in relation to the organization's strategic planProcess Improvement Plan's Relationship with Organization's Strategic Plan -Strategic planning in an organization involves identifying the objectives and goals of the organization and

Total Quality Management in Saudi Company

1805 words - 7 pages the literature on TQM. Finally, we shall conclude with a set of recommendations, which are deemed necessary for the company to comply with TQM principles.Definition of TQM.Total quality management has been defined by chase and Aquintano, 1995 as:" Managing the entire organization as that it excels on all dimensions of products and services that are important to the customer" .Total quality management is about leadership, planning and improvement

Total Quality Management

879 words - 4 pages IntroductionNowadays quality has been widely used in various fields and even develop to a management philosophy which is total quality management (TQM). TQM as a managerial tool assists many organizations in their culture and management to get their business success.This report outlines the concept of quality and the historical overview of quality. It explains how quality turn to today's TQM. From TQM would bring out this report's topic, focus

Total Quality Management (TQM) Survey Paper

1708 words - 7 pages organization (Mesainc.com, 2007).Mesa Products quality and service standards have moved the company to a new level of performance and have enabled MESA to set service standards for the entire cathodic protection industry.The MESA Value Promise (MVP) guarantees customer satisfaction. Customer driven quality is required in order for Mesa Products Inc to retain its large market share in it' industry. The company's leadership must insure improvement in

Hospital Risk Management

1038 words - 4 pages management involves the development and implementation of strategies to prevent patient injury, minimize financial loss, and preserve agency assets. Risk management focuses on liability control, customer satisfaction, safety and security, and continuous quality improvement. The term CQI, generally interchangeable in the health care quality literature with Total Quality (TQ), Total Quality Management (TQM), and the more recent Continuous Improvement (CI

Similar Essays

How Consumers View The Jd Power Report

666 words - 3 pages Webster defines 'quality' as "Having a high degree of excellence" or "an inherent or distinguishing characteristic". But some consumers define quality under different standards. When it comes to car buying, some consider the 2,000 page JD Power report the bible of the car industry. This report states the ranking system of car manufacturers every year. "It is particularly useful for advertisers wishing to target owners of specific types of cars

Total Quality Manager Model And Methodologies

1089 words - 4 pages financially, effectively, and efficiently while still serving the need of TQM. There are various models available for the organization to choose that will provide a system of evaluation, which will define the area of quality, needs, a process of correction, and a conclusion report. The chosen model Continuous Quality Improvement will meet and fit with the organizations mission, vision, goals, and objectives.According to the Wikipedia Encyclopedia (2006

Hospital Quality Alliance Assignment: Discuss The Hospital Quality Alliance And Its Significance For Hospitals.

545 words - 2 pages encouraging quality improvement. "This collaboration includes the Centers for Medicare & Medicaid Services (CMS), the American Hospital Association, the Federation of American Hospitals, and the Association of American Medical Colleges, and is supported by other organizations such as the Agency for Healthcare Research and Quality, the National Quality Forum, the Joint Commission on Accreditation of Healthcare Organizations, American Medical

Strategic Quality Management And Customer Satisfaction: Baderman Island Resorts

1233 words - 5 pages AbstractIdentifies how quality is linked with strategic plan and strategic objectives then provides analysis of process improvement plan to Baderman Island Resorts. Provides examples of tools and techniques used to measure quality and customer satisfaction and who has ultimate responsibility of quality assurance. Providing the extent to which Baderman Island Resorts process improvement plan is related to the strategic plan.Strategic Quality