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Quality Management Essay

9123 words - 36 pages

Contents1- Definition of Quality ----------------------------------------------------------- 31.1.1. Benefits of Quality-------------------------------------------------------41.1.2. Requirements of Quality-------------------------------------------------42- Definition of Competitive advantage----------------------------------------- 53- Laserco Case Study---------------------------------------------------------------84- Competitive advantage US versus Japan------------------------------------- 135- Definition of Six Sigma -------------------------------------------------------- 145.1 Case Example of GE---------------------------------------------------------146- Criteria of sustainable competitive advantage------------------------------- -167- Conclusion------------------------------------------------------------------------ 188- References---------------------------------------------------------------------------199 -Bibliography ------------------------------------------------------------------------2010 Appendixes--------------------------------------------------------------------------2110.1 TQM at HSBC10.2 ISO/TS 16949:2002 Updated10.3 Is TQM enough for Competitive advantage10.4 Case studies involving implementation of ISO 9000QUALITY GIVES COMPETITIVE ADVANTAGE TO AN ORGANISTAIONQUALITYIt can be defined in five different ways such as:Transcendent Definition (Relative quality)Quality is universally recognizable; it is related to a comparison of features and characteristics of products.This means quality can be determined by comparing two products by looking at their features and properties and this matters for all different products. The product who will be more beneficial in terms of it's chart eristic is said to be a quality product.Product-BasedQuality is a precise and measurable variable. Differences in quality reflect differences in quantity of some product attribute.In terms of product when we describe quality it is said to be a quantum variable which can be defined depending upon the performances in the market.User-Based DefinitionQuality is ''fitness for intended use''When we define quality in terms of user or the customer it means the ultimate satisfaction that been achieved to user by the products by compare to other similar products in the market.Manufacturing-Based DefinitionQuality is ''conformance to specification.''In terms of manufacturing quality is referred when the specified product been obtained by the manufacturing unit as they were asked to make. In simple terms quality definition with respect to manufacturing means to achieve the given specification.Value-Based DefinitionQuality is defined in terms of costs and prices. A quality product is one that provides performance at an acceptable price or conformance at acceptable costs.In terms of value and price quality can be explained as a product which gives the best desired results at an economical price compare to other products in the market is said to have better...

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