Quality Management Essay

978 words - 4 pages

Running head: SHORT TITLE OF PAPER (<= 50 CHARACTERS)

Effects of Quality Management on Domestic and Global Competition

Monique Cone, Margaret Farley, Shirley Howard,

MGT449

January 17, 2011

Ian Finley

Effects of Quality Management on Domestic and Global Competition

In today's world quality management appears to be an important business practice where managers and business owners can learn on how to improve business operations and how to make the business more effective. By implementing quality management, businesses have been able to increase sales and improve the services. Though the approaches to determining quality issues vary, the goal of every business remains the same to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations (Davis & Goetsch, 2010).The following paper will describe the concept of quality management and the effect of a domestic market and a global market. The companies that will be used are American Airlines which operates domestically and Lufthansa which operates globally.

For many years American Airline and Lufthansa have been dominant airline companies within their industries. Regardless of the global economy these companies have been able to perform well and continue to maintain positive operations and services. What these two companies have in common is the implementation of Total Quality Management. The processes that are used during the implementation of Total Quality Management are the following.

1. Both companies use a quality control program to construct a successful service process. Detailed policies and plans that affect all managers are also being implemented

2. Both companies use a comprehensive evaluation program that helps management in evaluating the product and service. This evaluation process is based out of the companies budget service needs.

3. Management develops a program that dictates the selection of appropriate measures, review plan and checking out process. This program is arranged by middle management and is then approved by the uppermost management.

4. The next step requires management to establish the essential process which discovers any discrepancies. By discovering and understanding any discrepancies, if any, managers resolve the problems.

5. After management resolve discrepancies, both companies implement a method to rectify any present discrepancies. Managers are responsible of identifying the competitor's current industry services. This step is the most crucial within the Total Quality Management.

6. In the final process both of the companies incorporate their...

Find Another Essay On Quality Management

Quality Management Essay

9123 words - 36 pages profile and competitive advantage7. It reduces waste.8. Reduces duplication of process9. Increased transparency within the organisation which results in improved controlcapabilityRequirements in a company to implement Quality Management:1. Identified the processes needed for the quality management system and theirapplication throughout the company.2. Determined the sequence and interaction of these processes.3. Determined criteria and methods

Quality Management Essay

1105 words - 4 pages , employee morale is down due budget cuts and the rising cost of healthcare. A total quality management program could potentially help the facility develop new processes that allow for positive changes. Deming’s 14 Points could be applied to this hospital and help give direction to the leadership staff of the philosophy needed to make the changes. Dr. W Edwards Deming was a statistician who did not use the word total quality management, but can be

Total Quality Management, Quality Management and Productivity

940 words - 4 pages IntroductionOver the last decade, the goal of organizations has been to provide a high level of quality of products and service at the lowest cost in order to reach customers' satisfaction and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has lead many of them to adopt a Total Quality Management Approach.Definition: Total Quality Management (TQM)Total: Every

Total Quality Management

1007 words - 4 pages Many organizations pride themselves on the quality of their offered products and/or services. Over time, increasing globalization and competition has pressured organizations to modify their competitive strategies and implement strategic quality evaluation techniques, known as total quality management. This paper will explore and define total quality management, discuss the impact of globalization on quality, and compare traditional management

Total Quality Management

1263 words - 5 pages Many organizations pride themselves on the quality of their offered products and/or services. Over time, increasing globalization and competition has pressured organizations to modify their competitive strategies and implement strategic quality evaluation techniques, known as total quality management. This paper will explore and define total quality management, discuss the impact of globalization on quality, and compare traditional management

Total Quality Management

841 words - 3 pages Total Quality Management Paper This paper is about Total Quality Management (TQM). There are several parts to this paper that will now be outlined. First, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed. Third, traditional management styles will be compared and contrasted with management styles focused on quality. Fourth, an explanation of how TQM should apply to

Total Quality Management - 1265 words

1265 words - 5 pages Many organizations pride themselves on the quality of their offered products and/or services. Over time, increasing globalization and competition has pressured organizations to modify their competitive strategies and implement strategic quality evaluation techniques, known as total quality management. This paper will explore and define total quality management, discuss the impact of globalization on quality, and compare traditional management

Total Quality Management - 957 words

957 words - 4 pages In today's age of globalization the need for total quality management is an important aspect of any organization remaining competitive. This paper will define quality management as well as include a description of the impact of globalization on quality as well as compare and contrast traditional management styles with quality focused management styles. Lastly, this paper will explain how total quality management (TQM) applies of should apply to

Total Quality Management - 1069 words

1069 words - 4 pages Total Quality Management Quality Management and Productivity Total Quality Management is an approach to management that was established or originated in the 1950's and over the year has become a very popular and essential element to success in the business world. The concept of Total Quality Management references to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and

Total Quality Management - 783 words

783 words - 3 pages Jean-Baptite Colbert, the great minister of King Louis XIW, wrote in 1664, "If our factories could, through care, impose the superior quality of our products, foreigners would see the advantage of purchasing French goods and money would flow to our kingdom" (Burrill & Ledolter, 1999, p.26). This statement still holds true to many of the organizations today. Quality management has become one of the most important factors considered by the top

Effects of Quality Management

798 words - 3 pages Effects of Quality ManagementFor an organization to achieve goals set for growth and prosperity, quality management is of vast importance. Excellent quality management within an organization will increase customer satisfaction. The goal of every organization is to generate the highest quality product or service for its customers. I will discuss a similar process that two organizations use and explain how this process produces a competitive

Similar Essays

Quality Management Essay

3946 words - 16 pages Executive Summary This report shows the use of Quality management techniques that are essential in the growth of performance in the field of manufacturing and services in business firms. Effective quality management can underpin organizational success. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial

Quality Management Essay

938 words - 4 pages (Kerzner, 2007). According to Howard and Shelley Gitlow, "Quality should be defined as surpassing customer needs and expectations throughout the life of the product." Terms such as fitness for use, customer satisfaction, and zero defects are project goals rather than definitions (Kerzner, 2006).Key ConceptsThere are six quality management concepts that should support every project. These concepts are:•Quality policy•Quality objectives

Management Quality Essay

5770 words - 23 pages in all nine dimensions (APPENDIX 1: The Dimensions of Quality) (Besterfield et. al, 2003, pp. 8). In Evans and Lindsay (2002, pp. 16), "Total Quality (TQ) is a people-focused management system that aims at continual increase in customer satisfaction of continually lower real cost. TQ is a total system approach (not separate area or program) and an integral part of high-level strategy; it works horizontally across functions and departments

Quality Management Essay

802 words - 3 pages Total Quality Management can be defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. This is very useful for companies as the focus is never taken from their customer who uses the company's product. In this day and age, where everybody is concerned with product quality and safety, a company can only stand to profit if they provide the product of highest