This website uses cookies to ensure you have the best experience. Learn more

Rapport And Empathy: Important Skills For Communication In Health Services

1737 words - 7 pages

Rapport and empathy are two essential skills for communication in health services. In this integrative essay, it is displayed how rapport and empathy play an important role for communication in health services, such as counselling and psychotherapy. Empathy helps building rapport with the client. Both skills are needed in counselling, because once the client has found trust in the counsellor there is a bigger chance of them opening up about their feelings. If a client has a good rapport with the counsellor, they are less likely to discontinue the sessions. A five minute non-scripted video is included with this essay and will be referred back to, while describing and discussing rapport building and empathic listening. The video’s content is a first interview with a client, where the client tells the counsellor about a troubling issue. At the end a self-reflection is included, which will reflect upon the video, the challenges faced and future improvements for personal improvement upon communication skills.
In successful communication building rapport is one of the core second person skills. Rapport building is the establishment of a harmonic, comfortable work relationship between the counsellor and the client (Ramseyer & Tschacher, 2011). Rapport is the essential skill for a counsellor to build trust with the client. Hunt and Price (2002) suggest rapport should be additionally based on sincerity and respect and is never ending as it is a building stone to a productive long-term bond. Sharpley, Jeffrey and McMah (2006) state effective rapport building can be display through the counsellor’s interest and engagement with the client, but also the client’s involvement in the session and his or her enjoyment of sharing the experience and emotions to the counsellor. This bond can be achieved by displaying warmth, empathy and respect to the client (Strupp, 1996). Building rapport with the client should be priority for the initial meeting as the counsellor wants the client to pursue helpful goals, developed throughout the sessions and not dropout early. For example in the video, the counsellor respected the client’s feelings and time was set aside to introduce each other. Sharpley, Jeffrey and McMah (2006) conducted a study of the effect of facial expressions and the impact upon a client-counsellor rapport. Interested, excited and joyful facial expressions were found to be good examples of showing the client that the counsellor is intensely listening. This demonstrated empathy and building rapport. As can be seen in the video, throughout the session the counsellor holds eye contact with the client and nods to particular responses. This leads to the client feeling comfortable enough to continue with his responses. Particularly at three minutes and 58 seconds, the counsellor laughs at a joke made by the client to show the warmth of the communication between each other. In contrast the “hypothesized interest” with a clinical, relatively absent facial...

Find Another Essay On Rapport and Empathy: Important Skills for Communication in Health Services

Autism and Communication Skills Essay

1121 words - 5 pages Autism and Communication Skills INTRO In our society communication is a key component and vital to existence in success in this day in age. Not only communication but social skills, motor skills, and our basic senses are the platforms on which we build off of, well, in the world of autism communication is impacted and for that reason an audible disturbance can come off as a heavy impairment… the naked eye. In my experience working with

Health and Human Services Essay

1236 words - 5 pages Health and Human Services Social Work is growing now a day due because of poverty, which is why there is a big demand for social workers. It is a very dedicated job and stressful at the same time. Social work is for people who want to help people, also because of all the clients you ended up having some of the client’s do not appreciate what you are doing for them and get

Why investing in health is important for achieving economic growth?

1861 words - 8 pages in a person’s ability to develop his skills and knowledge and allows individuals to fully live their lives, without shortcomings or deficiencies. Health problems prevent people from performing their daily activities and are reflected as obstacles in the development of individual’s potential during their entire lives. In individual context, health is seen as a predictor for personal and economic development of everyone that possesses it. It is

Communication & Interpersonal Skills in Nursing

2653 words - 11 pages culturally aware attitude so that we avoid making assumptions about a culture and we must also learn skills in order to communicate with other cultures and languages. Cultural competence is important in the healthcare services in order to deal with changing demographics and newly multicultural societies. Intercultural communication are conversations that occur between people who are from different cultures. The main factors to consider in

Communication skills and how t

1382 words - 6 pages The skills of communication in the movie The Breakfast Club Communication between individuals can occur in many ways but the amount of information revealed can tell you the strength of their relationship. Self-disclosure is this process of deliberately revealing information about oneself that is significant and that would not normally be known by others. Some reasons why someone might disclose information would be for catharsis, self

Communication and Leadership in Health Care

2474 words - 10 pages research and without personal reflection. This paper addresses two questions. First, has Personal Health Records (PHR) made communication simpler and safer for the healthcare industry? Second, how to improve communication between Information Technology services and Healthcare providers? These two questions are important to understand an organization’s behavior as it adopts new technology. The Ohio State University Medical Center comprises of

Emotional Intelligence and Empathy in Leadership

1951 words - 8 pages . Empathy and emotional intelligence are particularly important in developing the social skills necessary in all aspects of life. The Apostle Paul wrote in Colossians 3:12, “Therefore, as God’s chosen people, holy and dearly loved, clothe yourselves with compassion, kindness, humility, gentleness and patience” (, 2011). God’s focus is on caring deeply for one another with love. These skills can be seen in the life of some

Communication Skills for a Forensic Science Technician

984 words - 4 pages For anyone interested in entering the workforce or changing careers; good communication and grammar skills are invaluable. With advances in technology grammar skills in the work place are more important than ever. Anyone who applies for a job should use the Occupation Outlook Handbook to understand the commutation skill for their future career. I have found this source very useful in learning the writing and speaking skills needed for my

lack of mental health services for children

1915 words - 8 pages the services available to children, then answer is not. There is a lack of mental health services available for children in the United States. I have a personal and professional interest in this topic. Personally, I have experienced the difficulty that parents face when trying to find mental health services for their children. When my son needed to be admitted to the hospital for mental health treatment, we couldn’t find one that had open beds

Communication in Health Care

1774 words - 7 pages presence and interest to the patients when they actively listen to them. Conclusion It is vividly clear that, the most important thing for a nurse when dealing with a patient is to gain their trust. Nurses should be very understanding with patients to build up a good relationship by practise of good questioning, verbal and listening skills. In order to achieve a successful interview, it is recommended that nurses should give all

Using Narratives to Improve Communication Skills, Interpersonal Skills and Creativity

2129 words - 9 pages using Narratives in the classroom to develop communication skills and personality of students. The focus of the paper is on the ‘Gap’ between soft skills the students’ have and the competencies the corporate industries expect or demand. Its purpose is to bridge the ‘Gap’ and their by increase the employability quotient. What are employers looking for? Business is all about people. It is about the way we communicate, our relationships and

Similar Essays

Important Communication Skills Essay

2026 words - 8 pages . The IUP Journal of Soft Skills. Retrieved from Shnall, T. (2013). Fice ways to improve communication with your teams. Lead Change Group. Retrieved from your-teams/ Stohr, M. K., & Collins, P. A. (2014). Criminal Justice Management: Theory and Practice in Justice-Centered Organizations (2nd ed.). New York, NY: Routledge Press. Wallace, H., & Roberson, C. (2009). Written and Interpersonal Communication: Methods for Law Enforcement (4th ed.). Upper Saddle River, NJ: Prentis Hall.

Empathy In Communication Essay

758 words - 4 pages Empathy in Conversations Empathy is defined as “the understanding of another’s situation, feelings, and motives” as defined in the dictionary. Some tend to find it difficult to comprehend that a person could lack such thought and concern for another living being. For as long as some can recall, the capability to treat others with compassion has been second nature, and a vital part in my moral principles. Being challenged throughout their

Mathematics: Important Skills For Education And Life

700 words - 3 pages Every subject contains information necessary to become a knowledgeable and functional member of our society but as we become more technologically dependent, technical reasoning is needed for survival. Mathematics skills play an important role in our lives. Who doesn’t use math in daily life? The answer is everybody. Mathematics is no longer just a subject taken by the elite but it is universal format of the carrier. Mathematics is an integral

The Communication Skills Necessary For Success In A Career

519 words - 3 pages listen, write, persuade others, demonstrate interpersonal skills, gather information, and exhibit well-developed communication abilities. Communication is important to address problems or situations in a positive, healthy, and affirming manner. Communicating your ideas in a clear and influential way is necessary for your success in any career.