This website uses cookies to ensure you have the best experience. Learn more

Record A Workplace Or Any Scenario In Which You Were Involved And Which Relates Especially To Communication Models And Approaches, And Non Verbal Communication You Have Learnt In Class.

1980 words - 8 pages

The aim of this assignment was to analyze the one of conflicts occurring at my workplace and to provide a solution plan for it. Understanding the nature and identifying the type of the conflict is essential to managing it. There is issue based or substantive and emotional based or personalized conflicts. We can make a difference between constructive and destructive ones. Issue based constructive conflicts can drive the organization for development, but emotion based destructive conflicts can destroy the operation. Different kind of conflicts requires different handling types. I introduced the five handling type model. These are based on how assertive we are in expressing our own interests and how much we take other's interests into account.There are several theories in the literature, which emphasizes one of these aspects. Communication aspect defining conflict as: "the tension between two or more entities - individuals, groups or organizations - which arise from the incompatibility of actual or desired responses" (Gamble & Gamble 2002). Perceptional aspect focuses on personal conflicts: "Interpersonal conflict occurs between two or more persons when attitudes, motives, values, expectations or activities are incompatible and if those people perceive themselves to be in disagreement" (Gamble & Gamble 2002). But there are different types of conflict that fit these definitions. We need to understand what kind of conflict we're dealing with before we can select the appropriate conflict-resolution tool to resolve it. Let's look at the one of conflicts in my organization as follow.In this case the place of the situation is a bank's dealing room. I was appointed for the position when previous chief leader left the company. In several cases I have to realize that dealers do not fulfill my direct requests. I will show the one instance out of many in follow:Last Monday, I held the meeting and assigned the whole dealers to submit the work summary in April to me before Friday. However, they told an angry tone with me that they have no time to write down and can not complete the mission at all. And then all dealers left the meeting room and let me stay alone. I was so angry with them destructs my reputation and commanded them to submit the work summary before my deadline. Furthermore, I told them seriously I won't accept any excuses to fail my order. I really cannot bear that they were always late with my deadlines, and the quality of their work was not appropriate. Basically I am satisfied with their professional performance, but I have problems with their attitude. So the mess in the dealing room is unbelievable.This is a destructive, emotional based personal conflict, between my old colleagues and me. Personalized conflict is fuelled primarily by emotion and perceptions about someone else's personality, character or motives. When conflict is personalized and extreme each party acts as if the other is suspect as a person. In this case problem...

Find Another Essay On Record a workplace or any scenario in which you were involved and which relates especially to communication models and approaches, and non-verbal communication you have learnt in class.

My Visit to China: Verbal and Non-Verbal communication

2960 words - 12 pages Executive Summary: The task given was to give a presentation and mix socially to a potential client in China and here issues were considered to ensure the trip to china is a success. In order to ensure the trip was a success all aspects of Verbal and Non-Verbal communication were considered. In relation to Verbal communication which is oral or written forms were discussed as well as Non-Verbal communication which relates to communication without

Verbal and Non-Verbal Communication in an Episode of Doctor Who

1444 words - 6 pages Communication is a vital component of our world and yet 65% of that communication is nonverbal. I will discuss the different types of verbal and nonverbal communication in this paper based off of an episode of Doctor Who. This episode is about Matt Smiths first time playing The Doctor and the different types of communication that he uses throughout the episode. Matt Smith’s performance in this episode shows me that he a mastery of both verbal

Verbal and Nonverbal Communication

1790 words - 7 pages article many studies have been done on the verbal aspect of communication between customer, and employee, but not much has been done on the nonverbal part. One finding in regard to nonverbal communication is that eye contact is important. A person will trust someone more if they hold eye contact throughout a conversation, and a person will become suspicious if there is no eye contact, or if eye contact is broken. They also researched touch in

What is non-verbal communication and how is it used in our society?

821 words - 3 pages alternate between looking briefly into the listener's eyes and looking slightly away. When they are listening to another person, they look almost constantly at the speaker's eyes. Particular behaviours may be appropriate in one place but not in another.This leads to the issue of gender differences in non-verbal communication. It is argued that women smile more often. We think of the smile as a 'natural' response to good news, yet smiles (like nodding or

Reaching Understanding through Non-Verbal Communication in Timothy Findley’s “War” and “About Effie”

1852 words - 7 pages feared. He reassures the reader that Effie’s fantasy is not a cause for concern: “Don’t be scared. This man, I don’t know who he is, but if it’s Effie he wants then he’s all right” (93). In “War”, a second story by Timothy Findley, Neil again tries to understand a mystery of the adult world. Unlike in “About Effie”, however, his own attempts at communication are not successful and the adults give him few verbal or non-verbal clues

Non-Verbal Communication

1785 words - 7 pages viewer’s depending on the culture for which such a personalityis displayed.Several non-verbal cues are assumed to have a universal meaning, such as shaking of the head as if orally saying ‘yes or no’ and nodding of the head as if orallyutteringfavor. However, these notions of nonverbal communication being universally agreed upon are untrue. Nodding and shaking of the head have virtually opposite meanings in different cultures (Hall, 2012

Discuss the subjects in which you excel or have excelled. To what factors do you attribute your success?

785 words - 4 pages remember for the rest of my life: “Just grow up and show people the light I see in you this very moment.” At that moment I did not understand what she meant. All I had known was that my life changed in that instance. The next day, after the tears had ceased, I started to search for a way to help her. I went to the library to look at books about medicine, some of which were too difficult for me to read at that time. I found nothing. It wasn’t

Discuss the subjects in which you excel or have excelled. To what factors do you attribute your success?

688 words - 3 pages college as well. Unlike English, I didn’t have a burning passion for science. In fact, when I had to take General Science my freshman year in high school, I seriously disliked it. I always viewed science as a course that contained too much information. However, my view quickly changed. That first year of high school, I got an A in science. It became something that I could easily grasp and understand. I became excited about studying microbes and

Non-verbal communication

1630 words - 7 pages -verbal communication is often affected by ones culture. With these different factors, many of the acts of non-verbal communication create different meanings among differing cultures and may be gender sensitive. We see in business as well as in day-to-day life, how body language plays a vital role in communication. A frown or a smile in a certain situation could have totally different meanings however; sometimes the meanings are shared across the

Non-verbal Communication

1441 words - 6 pages -satisfaction, the way animals have demonstrated to do in nature. Contestants who have just won a race are often witnessed to execute the same action by raising their arms up and out in a V formation and raising their chin. This exact same action is performed by blind contestants who have never had the ability to see in their lives (Cuddy).. These observations are proof that non-verbal communication is not just a skill learned through observation or other

non-verbal communication

3336 words - 13 pages , enabling you to build rapport and assert your opinions to much greater effect. In addition, as part of the learning process, you will also develop skills that will enable you to read and interpret the non-verbal communication of others. Step one: Match and mirror If you watch two people talking in a relaxed and unselfconscious manner, you may notice that their bodies have taken on a similar demeanour. Both may have crossed their legs, or

Similar Essays

Think Of A Situation You Have Encountered Or Have Heard Of In Which There Were In Groups And Out Groups

671 words - 3 pages *Describe a few of the groups.*What traits account for the groups falling into each category?*What types of influences did those groups have on their members?In-Group and Out-Groups: Everyone wants to belongEveryone at some point in their lives have been apart of a "group". It may have been the "in-crowd" or the "out-siders" but you belong or were associated with one. With every group, there is a certain role to play, and/or privileges

Verbal And Non Verbal Communication Essay

790 words - 3 pages tell a story and plugged your ears you would almost still be able to know how the story was going and the emotions that were being portrayed at almost every time a sentence is said. Communication is more than just what is being said it is how it is said. It can be the tone, speed, pitch or flow of how it is said that can change the meaning of the words and can change it in any way possible. It can also be just the body language of someone, by looking at people sometimes it is easy to see how they are feeling just by looking at them. Either way there is more things that what is being said that goes into communication. Works Cited

Nurses And Non Verbal Communication Essay

1365 words - 6 pages nurse has effectively omitted 10 seconds of interview, causing a breakdown in communication, spanning content, observed reaction, facial expressions and body language which may have lead to required vital medical history. In order for non verbal indicators to be improved in this scenario, the nurse is required to provided undivided attention to the patient. Leaning toward the patient is a posture signifying empathy and a good attitude (Xu, Staples

Non Verbal Communication And Inter Cultural Communication Essay

1027 words - 4 pages . How a manager use his space and resources including time to control and manage his colleagues. Haptics is the form of nonverbal communication which includes the sense of touch. nonverbal communication is complex way of understanding the message as a particular gesture may be understood different in different cultures and traditions. in non cultural environment it is important to use non verbal communication significantly. INTERCULTURAL