According to Boella (2000), the hospitality industry is said to be one of the world’s leading industries that is contributing nearly over 10 percent of the world’s GDP. this significant increase in the hospitality industry is as a result of the vital processes of growth that has been undertaken in the previous years. Moreover, the industry organizations that are deeply intensifying in the global market have extensively started facing the challenges of managing and selecting the much raised multicultural workforce. Hence the hospitality industry is said to include all businesses that are carried with an aim to offer accommodation, food and beverages services. This includes the restaurants, hotels, and contract catering and hospitality services.
It should be noted that the fact that different people from different regions and cultures are joining the hospitality industry, there is a high demand to a new strategy to the selection process. Thus the use of efficient and ethnically sensitive selection method is more vital than ever. This becomes totally a key aspect of achievement for the hospitality organizations during their activities of internationalization and a very vital issue for the intellectuals and practitioners.
The employment landscape within the industry in relation to development and training particularly, has fully not changed significantly due to the current global economic disorder. Moreover notwithstanding the diversity, fragmentation and complexity of the sector, it has thus been put into mind that training upgrades, education and vocational training are significant key identities for the efficient functioning of this industry. Again due to the growth of the service industries currently, teaching and guidance in the hospitality industry and that of catering industry is becoming vital with many training and educational establishments being developed to support the existing and the future numbers of employees within the industry, in helping them gain the essential guidance and certified growth they largely need (Boella 2000).
The hospitality industry in general lacks the potential consistency and portability in specific training models and high skill professionalism. Most of the employers in the industry offer internal training kits and programs to most of the new workers, hence making it very complex to supervise the substance of the preparation and skills acquired. It should be noted that the diverse range of the activities that are offered by this extensive industry offers admirable job opportunities for most of the people with various edifying and dexterity backgrounds. It is for this reason that most of the employees find it difficult to get workers who own the basic strong and soft skills required in this industry, which are often a vital need for the very sensation of the consumer service oriented field. For instance the English proficiency is a significant challenge because mostly a large percentage does not speak or...