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Deals With Issues Related To Conflict Management

1023 words - 4 pages

Conflict ManagementOrganizational Behavior-MGT 331Any manager knows that conflict is something that is going to arise in any work place sometime or another. Any manager has to know how to deal with and overcome. Although when people hear the word conflict, they think that something bad may have happened, that is not necessary true. Conflict simply comes from differing viewpoints, because no two people are exactly alike, disagreement is quite normal between people. There are many different forms of conflicts, and can be within yourself when you are not living according to your values or it may arise when your values and perspective are threatened or discomfort from fear of the unknown.As stated earlier, conflict is not necessarily bad. It can help raise and address problems that are needed to be corrected and the organization can benefit from that. It can help motivate employees to participate in the decision-making process, because sometimes debating over issues can lead to interesting facts that others may not of realized or may not of though was a important. Conflict can also help people learn how to recognize and benefit from their differences, because then they can understand where another co-worker is coming from. The only time conflict can be a bad things, is when it is poorly managed or not understood within the workplace, and the 'obvious' leads to violence.Conflict can occur for many reasons in the workplace and some of the elements are poor communication between management and employees-most times this may arise when an employee does not interpret what the manager was saying, or tries to remember what it was the manager wanted done; the alignment or the amount of resources is insufficient-if a manager does not give enough resources for the employee to complete the project at hand, it can leave room for the organization's competitors benefit; conflicting values or actions among managers and employees and poor leadership-if there are people that are in manager positions and do not have the right qualities to lead, that can reflect on the employees as well.Managers can minimize conflict in the workplace by reviewing the job descriptions and getting employees input on them. By doing this, managers knows how the employee is reacting to their position and can add more tasks or find a position that may better suit the employee. He/she needs to intentionally build relationships with all their employees that they manage. This can be accomplished by meeting with each employee alone at least once a month, quarterly or as needed depending on the size or time factor. Ask about the employee accomplishment, challenges and issues. Have employees do a written status report that include current issues, ideas, and evaluation on the management. Develop procedures for routine tasks and include input from the employees. Distribute a copy of the procedures to each employee and ask them to review it and make sure that everyone is on an agreement on the...

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