Restaurant Management Essay

1807 words - 7 pages

Restaurant Management

My interview is with a manager of a restaurant, the restaurant can have as many as 75 customers, and staff of 14. The restaurant served your everyday American food.

The person whom I interviewed started as an assistant manager at the young age of 27. He has been a manager for the restaurant for the past 7 years. I considered him a Functional Manager because of the definition in the book, i.e. He supervises the work of employees whom engages in different specialties, such as waiters/waitress, kitchen help, accounting, and quality control.

But in the same realm he is considered a General Manager because he oversees the operations, helps in solving problems, spotting problems before they occur and insuring the safety of all employees and customers.

He decided to become a manager because he felt that he could motivate people, and help them realize their potential. He decided to become a restaurant manager because he enjoyed being around food and that type of fast pace environment.

When interviewing this person it became very evident that he is an effective manger because he possesses many key managerial skills. He is technically efficient because, he had the ability to prepare a budget, lay out a production schedule i.e. food preparations, menu for the day's events, and was able to use a computer. He definitely had to have Interpersonal Skill in order to work effectively as a team member.

He stated the best approach for managing this type of business was the behavioral approach because you had to understand the psychological makeup of many different types of people, you have to manage all different type of people within your staff and the public.

He feels that cultural diversity in this type of business is a must because you have to respect each and every person that may come into your establishment. Cultural diversity is very important when it comes to hiring people who may have to be off from work on a special day because of religious reasons that is not normally celebrated by all. He gives an example of the time when he literally stumble over two guest of the restaurant who were conducting evening prayer in an isolated corner of the restaurant. They were praying on rugs. As soon as he saw the prayer rugs he realize that they were conducted evening prayer. An additional example is when an employee would be fasting
from dawn to dusk during Ramadan. This is the time when Muslims fast and could become weak or disoriented late in the afternoon. The manager who I interviewed experiences this with his employee.

When he began working, computers where not in use very much, so all the books, i.e. bookkeeping, scheduling and keeping track of inventory was all done by hand. Within a couple of years or so it became apparent that investing in a computer system was the way to go. The major justification for installation of a computer system was the bookkeeping and inventory, that alone save thousands...

Find Another Essay On Restaurant Management

Operations Management: Quadruples Restaurant Case Essay

745 words - 3 pages Can these kinds of customer response data be obtained reliably, systematically, and cheaply enough for a restaurant? If so, how?This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers can go around to tables and ask how their meal

Greek Restaurant Essay

1352 words - 5 pages daily by management. Food Production Most food will be prepared on the premises. The kitchen will be designed for high standards of sanitary efficiency and cleaned daily. Food will be made mostly by order and stored in large coolers in the basement. We are going to use only fresh ingredients, whenever it is possible. Mission Alexandria Tavern’s will try hard to be the premier restaurant in the local marketplace. We want our guests to

Sonic Drive-In Restaurant

1197 words - 5 pages worldwide. About 75% is located in the United States. Wendy’s is the third largest quick-service hamburger restaurant chain in the world, with more than 6,600 restaurants in North America and international markets. In Exhibit 1, this states the Porters Five Forces Model of Competition of The Restaurant Industry. Threat of new entrants: Because the profit margins are so small, cost is low and anyone can enter into the quick-service

restaurant business plan

2723 words - 11 pages yourselfSuppliesUtilities5. Human resources plan5.1 Job analysisA fast food restaurant manageroperational management: organising stock and equipment, ordering supplies, and overseeing building maintenance, cleanliness and security;financial management: planning and working to budgets, maximising profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc.;people management: recruiting new staff, training

Theme Restaurant Dining Experience

3226 words - 13 pages structural equation models. Academy of Marketing Science, 23(4), 272-277. Dube, L., Renaghan, L. M., and Miller, J. M. (1994). Measuring customer satisfaction for strategic management. Cornell Hotel and Restaurant Administration Quarterly. Ithaca:1994, vol.35, iss. 1; pp. 39-48. Dube, L. & Menon, K. (2000). Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions. International Journal of Service

Business Plan-Restaurant

6349 words - 25 pages buffet" is a sole proprietor business.�Samuel Brooks is the principal owner. It is Mr. Brooks' intention to offer outside ownership in Sagebrush Sam's on an equity, debt, or combination basis in order to facilitate the start-up and growth of Sagebrush Sam's. Mr. Brooks holds a BS degree in management from the University of Alberta. He has held executive level positions in management with several successful national restaurant

Marketing Plan-The Lighthouse Restaurant

6148 words - 25 pages costs. Thus, it is important for the management of the Lighthouse restaurant to offer cuisine that fulfils without charging excessively because customers have cut down on spending. Quality at the right price is important because customers are very aware of their spending at this time.Despite the general gloom about the economy, people are still cooking less and they are concerned about the nutrition and fat in their diet. In addition, although

Customer Trail On Restaurant Operations

1437 words - 6 pages The term 'food service' brings to mind a picture of a dining area. However, the food service is very vast, ranging from commercial to non-commercial operations. For the purpose of this report, l will reflect on the commercial aspect of food service operations based on a customer trail report. The following are some types of commercial of food service operations: 1. Free standing restaurant 2. Hotel dining room 3. Coffee shop 4. Quick service

A Pizza and Pasta Restaurant in Oxford

1525 words - 6 pages EXECUTIVE SUMMARY A pizza and pasta restaurant in Oxford would thrive because of the lifestyle that the people in the city live and their expenditure patterns, which show preference for flashy foods like pizza. The report is about a company that wants to set up a pizza and pasta restaurant in Oxford. The report evaluates the nature of business in oxford and the purchasing trends among the residents in the area. The report also evaluates the

The Job Design of a Restaurant Owner

2301 words - 9 pages Introduction ‘King puts his people as his priority, people put food as their priority’, by the 2000 year old ancient Chinese text. Food is essential, one of the most important elements for survival. Thus serving good food is more than a luxury. Food is part of life. Restaurant owners are clearly own a prestigious status in the society. The aims of this assessment is to analysis the job design of a restaurant owner and examine the advantages and

Buono Vita Restaurant and Café Marketing Plan

3863 words - 15 pages relies on the earth?s consistent underground temperature to maintain coolness in summer. Basing the restaurant structure on this idea may aid in the emphasis of importance of cost management and also year-round comfort for building design. (Green Home Building,, John McMillian, 2005.) A solar heating structure can also be combined with the under-ground temperature structure to have comfort all year round. Using

Similar Essays

Restaurant Management Essay

2826 words - 11 pages Restaurant Management      Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management

A Career In Restaurant Management Essay

1308 words - 5 pages Good Restaurant Management is vital for succeful businesses. The managers are people in charge of the restaurant to make sure food is good and customers are happy. A Knowledge of Restaurant management creates a good restaurant to run smoothly and go strong so more and more customers come back to enjoy the food, it’s also good to know what restaurant management is, what skills are needed to become one, what operational risks, what career

Restaurant Management: Improving Information Technology Essay

952 words - 4 pages their modes of communication amongst themselves and the customers. The restaurant management should liaise with its organizations so that they can help in improving the facilities. Implementation of the project will involve the cooperation of both the managers of the restaurants, the staff and the IT firms. The restaurants will have to open their own website and it should be updated hourly. Within this website it will be where the customers can

Explain The Operations In Spices Restaurant And Implications Of Total Quality Management On It.

2748 words - 11 pages N, Chambers S, Johnston R2004,p.7)Spices restaurant is a well organized restaurant and is well known of the operation management and follows it.Operations in Spices:-Core Functions:-The functions that manage the three core processes of any business which are Marketing, Product/Service development and Operations. ( Slack et al 2004,p.771)Marketing And Sales :-The marketing is taken care by the JW Marriott`s marketing department. The marketing