Review Of "In Search Of Excellence" By Peters. Deals With Many Different Principles Of Economics And What Makes Big Business' Excellent'

908 words - 4 pages

In Search of Excellence is a book dealing with many differentprinciples of economics and what makes big business' excellent. Thefirst idea that Peters discusses is his chart of the McKinsey 7-SFramework. The graph is very simple but the ideas are fairly complex. Intheir research, they found that their philosophies were too hard toexplain and easily forgettable. They made this Framework to deal withstrategy, structure, style, systems, staff (people), skills, and sharedvalues (culture). This has 7 S's (easy to remember) and a graphicalrepresentation to visualize. This shows the businessman that theintractable, irrational, intuitive, and informal organization can bemanaged. For example, anyone ...view middle of the document...

Although it also refersto customer satisfaction; quality food made right and curteous service:'Have a nice day and enjoy your meal!'The third principle is autonomy and entrepreneurship. This is theinnovation principle. 3M is known for innovation and they welcome thechanging and rearranging of old and new products. For example, my dadtook 3M's basic arthroscopy pump and redesigned it into an in flow-outflow cannula. This innovation on his part temporarilly set 3M back onits feet in that product line.The fourth basic principle is productivity through people. This dealswith the indivdual as the best means for efficiency improvement ratherthan capital investment. If Taco Bell could put everyone in the area ofwork they most enjoyed (drive-thru, washer,...) then they could producemore food and maximize their utiles.The fifth basic principle is hands on, value driven. This is thestandard setting and enforcing values in a company. This is keeping the'head honcho' in touch with the assembly line worker and projecting thecompany's original ideas, instead of an image of some suited...

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