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Risk Management Issue Essay

1567 words - 6 pages

Describe the risk management program at your facilityOur facility is a 112-bed acute facility with a long-term care satellite facility in another building. The risk management program consists of the Director of Quality Management (DQM) who is also over the quality program. The tasks of the Risk Manager are to handle the legal issues and client issues that could potentially become a legal issue. The Risk Manager does not have a legal background but she works closely with our corporate lawyers. Although the department only consists of one person, the risk management program must have the support of all the departments within the hospital in order to be a success (Sullivan & Decker, 2005). A risk or potential risk is usually identified by the incident reporting system. Staff is educated on client safety issues to report and the Risk Manager processes these reports daily to look for trends, potential legal issues, and areas needing education or intervention.A current risk management issue and how the incident occurredA risk management issue that is being dealt with currently at our facility is client falls. The potential for injury occurring after a fall is an important safety issue (Poe, Cvach, Gartrell, Radzik, & Joy, 2000). When clients are found on the floor, they are immediately assessed for injuries, an incident report is filled out, and the doctor and family are notified. The Centers for Disease Control and Prevention (CDC) estimate that one-third of the elderly population 65 and over fall at least once a year (McCarter-Bayer, Bayer, & Hall, 2005). Client falls have a negative result on client outcomes sometimes causing discomfort, disability, and even death. Falls can also increase the length of stay for the client (Poe et al.).This was found to be an issue in our facility when the number of falls was slowly increasing each month. Most of these were reported as without injury but some clients were falling more than once and the families were upset and questioning the quality of care their family member was receiving.Identify the roles and responsibilities in resolving the risk issueThe resolution of this risk issue was delegated to the Chief Clinical Officer, who acts as the Director of Nursing, by the Risk Manager. Her role was to address this issue with the front line staff. Nurses and assistants were the ones who would be instrumental in resolving this risk issue because they were directly involved with the care of the clients.Identify the risk management's resolution to the problemThe risk manager assembled a Process improvement team (PIT) to address this problem. A representative from nursing, physical therapy, respiratory therapy, and dietary were chosen for this team along with the Risk Manager and Chief Clinical Officer. The team decided to try several interventions to decrease the amount of client falls and the injuries related to their falls. Each client was routinely assessed to see if he or she had the potential to...

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