Risk Manangement Essay

2853 words - 12 pages

GRIFFITH UNIVERSITYGriffith Business SchoolDepartment of Tourism, Leisure, Hotel and Sport ManagementMANAGING CULTURALLY DIVERSE WORKPLACES3120HSLStudy Guide / Readings© Griffith University 2013/2No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photo-copying, recording, or by any information storage and retrieval system, without prior written permission.These materials may only be distributed to students enrolled in this course.Published by Digitisation and Distribution, INS, Griffith UniversityCRICOS Provider: 00233EList of Readings and ActivitiesReading 1. Sowell, T. (2005). In C.P. Harvey & M. Allard ...view middle of the document...

secure.griffith.edu.au/computing/remote-access/accessing-resources]Reading 6. Kattara, H. (2005). Career challenges for female managers in Egyptian hotels. International Journal of Contemporary Hospitality Management. 17(3), pp238-251. #Copyright restrictions.Reading 7. Groschl, S. (2007). An exploration of HR policies and practices affecting the integration of persons with disabilities in the hotel industry in major Canadian tourism destinations. International Journal of Hospitality Management. 26(3), pp. 666-686. #Copyright restrictions.Reading 8. Bertone, S. (nd). Productive diversity in Australia: Bureaucratic aspirations and workplace realities. Retrieved June 26, 2008, from http:/www.vtpu.org.au/docs/crc/santinabertone.pdf (10 pages)Reading 9. Baum, T. (2006). A dark side to the coin. Human Resource Management for Tourism, Hospitality and Leisure: An International Perspective. London: Thomson Learning. Chapter 5, pp. 110-148.Cultural Sensitivity Exercise Week 4 and Stimulus Questions Week 4Cultural Sensitivity Exercise Week 5 and Stimulus Questions Week 5Cultural Sensitivity Exercise Week 6 and Stimulus Questions Week 6Cultural Sensitivity Exercise Week 7 and Stimulus Questions Week 7Stimulus Questions Week 8COMMONWEALTH OF AUSTRALIACopyright RegulationsThese copies have been reproduced by Griffith University for the purpose of research or study pursuant to Part VB of the Copyright Act 1968 ( the Act ).iviiiCultural Sensitivity Exercise Week 4The purpose of this tutorial exercise is to develop a deeper understanding of other peoples' lives and experiences. Before you start the tutorial, read the following questions and write down some answers. You will be asked to share these answers with other students and the class in your tutorial.(1) In the tutorial, form a group of 2-6 other students (some who you don't know) and: (a) List and teach each other the number of ways you can say hello in different languages. You can list variations e.g., formal, informal, slang terms, etc1________________________________________2____________________________3________________________________________4____________________________5________________________________________6____________________________7________________________________________8____________________________9________________________________________10___________________________Others_________________________________________________________________(b) If you have experience working in a tourism or hospitality organisation, list the different ways you formally address customers and or a supervisor or manager1________________________________________2____________________________3________________________________________4____________________________Others ________________________________________________________________(2) Form a group with one other student you don't know and take turns asking each other the following questions. When you answer the questions the speaking person should tell the listening...

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