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Ritz Carlton Essay

2099 words - 9 pages

In your opinion, which of the tools explored in this unit is the most efficient at improving quality? Explain why.

Indeed, the seven quality tools are without a doubt a very efficient tool to achieving quality but I find the control chart otherwise known as the statistical process control more efficient due to the above remarkable features it poses.

First of all, a control chart is used to distinguish between process variation resulting from a resulting from a common cause and variation resulting from special causes. When looking for quality one doesn’t look at just one thing but a number of things come into play to contribute towards achieving quality.

When using the control chart, ...view middle of the document...

The other tools are good but cannot properly address this need.

1.What actions do you expect from a company that intends quality to be more than a slogan?
It is one thing to want to achieve quality, and another to actually attain quality, indeed many organizations strive to attain quality, but sometimes all they do is make it worse in their pursuit of quality. I believe that a number of things come into play and they are the following.

To begin with, implementation of the seven basic quality tools should definitely be a priority of the company. As we all know now, the seven quality tool is indispensable in the life of a company, using the control chart, the flow, the histogram, the pare to chart, the scatter diagram among the others, quality will definitely be more than a slogan as these tools will put in place the measures that will bring about quality.

Employees must be motivated to take more responsibilities rather than rely on directives from managers to make a move. When workers are motivated, it will enable them to be more creative and to tale up initiatives that will be in the best interest of the organization. This gives the workers the pride and self esteem to strive to bring their best to contribute towards the quality.

One central thing in achieving quality indeed is to focus on process and inputs and not outcome, when processes are developed and well taken care of, outcomes will automatically be great. Thus, accompany that wants to their process and services to be of quality, they need to focus on their processes and how to develop the process to provide products and services that will meet or perhaps exceed customer’s expectations.

Respect for individuals is very central to attaining quality in service and product, as we all know, the individuals working in the company makes for a stronger company, a company will fall or rise due to the individuals working in the company as well as customers. Indeed, since different people will be working in one company, it is important to manage these diverse people appropriately to avoid discrimination. This will enable the company have workers who are proud of themselves and are ready to work tirelessly to contribute to the attainment of quality.

Of course, one cannot talk about all these without making a mention of the role of leaders in bringing quality into a company. Companies that strive for quality must have leaders who shape the future and make it happen, they put in place strategic measures that enable the company inculcate some principles and attitudes. They are flexible, enabling the organization to anticipate and react in a timely manner to ensure the ongoing success of the organization.

Striving to meet customers expectation is very important, however, exceeding the expectations of customers is even more important as it retain customers, it is important for a company to make all effort to be creative and put in...

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