Role Of Stakeholder Essay

539 words - 2 pages

Role of StakeholderThe role a stakeholder plays in implementing a quality management process depends on the type of business the process is implemented in. There are various types of stakeholders such as creditors, investors, directors, employees, government (and their agencies), owners, shareholders, suppliers, unions, and communities from which the business draws its resources (Webfinance, 2012). With such a variety of stakeholders let's discuss two specific businesses in which a quality management process would be implemented in, the electronic retail industry and the travel industry.Using Best Buy as an example for the electronic retail industry the stakeholders consist of directors, employees, shareholders, suppliers, customers, and communities. The director's role in implementing a quality management process is to listen to the feedback from employees, customers, suppliers, and shareholders. Then to take into consideration what is best for the business in general. The employee's role in implementing a quality process is to listen to the customer's and track the demand of products. The shareholders role in implementing a quality process is to see profit from the goods or services sold. The supplier's role in implementing a quality process is to maintain the demand for the supply as well as maintain the quality of the materials being used. The customer's role in implementing a quality process is to purchase goods, provide feedback, and based on his or her experiences to become a repeat buyer. The community's role in implementing a quality process is to allow the business the opportunity to draw its resources from somewhere local.Using American Airlines as an example for the travel industry the stakeholders consist of directors,...

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