This website uses cookies to ensure you have the best experience. Learn more

Royal Bank Of Scotland Case Study

3510 words - 15 pages


This assignment was given by Madam Rosliza Manaf as the subject of his assignment of Business Information Management Strategy to all degree students with international business information technology business (CU202). Based on this assignment students were required to make a case study on computer RBS failure ' Caused by inexperienced operative in India ‘. Based on the case study is also required to give an idea of comparative advantage of IS / IT outsourcing in the company. Then, based on the case study of this question me are required to describe the main Threats to take outsourcing IS / It to the company. Next, I need to make recommendations on measures to prevent the occurrence of a failure in the computer system. In addition, I also have an opinion on what I've learned from this assignment and I understand the issues case study RBS computer failure ' Caused by inexperienced operative in India’s.

RBS computer failure ' Caused by inexperienced operative in India ' is simply telling a Royal Bank of Scotland is experiencing huge problems for workers from outsourcing to help make the job of IS / IT in their companies , thus causing the system cannot be accessed by RBS customers who use the service . This problem stems from young technician who deliberate delete information during the process of upgrading the RBS system. This matter has resulted in millions of customers unable to access as well as a loss on the transaction made during the upgrade system is running. The company RBS cannot entirely blame this offense to young technicians but they blame the company for not being careful in a case like this and create a backup plan so that this problem is not widespread so take the time to fix it. Due to the company's failure to do so the company must bear a considerable loss of £ 50 million and £ 100 million to customers for the cost of late payment fines or fees incurred as a result of the delay in resolving the problem. Furthermore, to remit the amount to be taken from the part of senior staff bonus RBS as one of the actions that admit their mistakes.

Finally, the summary of the case study will help me to solve critical thinking questions that must be answered in accordance with the questions that are asked. Next, help me find this case study trip. In addition, the summary made to help me learn the important issues of this case study consented.
1. Critically evaluate the competitive advantage that can be gained by companies through IS/IT outsourcing. Provide suitable example to support your answer.

The competitive advantage is the favorable position an organization seeks in order to be more profitable than its competitors. Competitive advantage involves communicating a greater perceived value to a target market than its competitors can provide. This can be achieved through many avenues including offering a better-quality product or service, lowering prices and increasing marketing efforts. Sustainable competitive advantage refers...

Find Another Essay On Royal Bank of Scotland case study

Royal Bank of Canada Essay

1579 words - 6 pages RBC Financial GroupRBC Financial Group (RY on the TSE and NYSE) is one of North America's premier diversified financial services company's. Within Canada it is the leader in most of its businesses. RBC Financial Group is a new master-brand. It was formerly known as The Royal Bank of Canada. They dropped the name "Canada" from their title as a marketing ploy to sound less junior league to the Americans. The move symbolizes the evolution that the

Case study of Barclay Bank

839 words - 3 pages An Investigation into the Charging of Credit Card and Overdraft Charges in the Banking SectorNaomi YaoSTUDENT ID, 14031189MODULE #70923Elaine AllenderThe aim of this study is to analyse the business strategy, practice and policy of UK's leading, Barclays Plc in relation to Credit card and Overdraft charges.Introduction:As we know Banks are an important part of our society and since the 2008 financial crisis their significance have increased even

World Bank Case Study

2638 words - 11 pages this case study, The World Bank is an example of a global company which is struggling with the mis-alignment between its business and IT processes. Redesign and reorganization of the roles and responsibilities of a company faced by mistrust between business and IT executives, the World Bank is seeking a solution to not only overcome these inhibitors but also become a world-class repository of development experience and knowledge helping all entities

Citi Bank Case Study

493 words - 2 pages Case: Citibank Zoey Lin 102073466 1. Why has Citibank introduced a performance scorecard? The purpose of the performance scorecard is to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Citibank's strategy in California was to build a profitable franchise by providing relationship banking combined with a high level of service to its customers. Specifically, from Frits Seeger's point of view

World Bank Case Study

4312 words - 17 pages differences.Each situation has a set of stakeholders. The first stakeholders are the customers. They include business and consumer customers. They are looking for a bank that can provide innovative products at a reasonable price. If UWB does not meet their needs the customers will find a bank that will. The next stakeholder is Brian, the President of New Product Development. He is ultimately responsible for launching a successful product. He values

Case Study Analysis: Merger of Westpac and Bank of Melbourne

1995 words - 8 pages generous acquisition offer. The bank was offering $9.75 per common share for BML, leading to a total acquisition cost of $1.435 billion. The bid price represented $1300 of goodwill per active customer (Dow, D. 2000). BML accepted the offer and merger talks began.In making strategic decisions for expansion and increased above-average returns, a company has a number of strategic options available. In this case, BML decided that the best strategic option

Case study on the Loan System of City Bank Ltd

9438 words - 38 pages , bottleneck in the dataflow etc.And in case of hardware, it is possible that some device is being damaged, the storage media is crashed, the processor that is executing the processes can be damaged, the communication medium may be damaged and other peripherals can crash.Network FailureThe system that is implemented in every branches of City Bank uses radio link to connect them from any branch to head office. So it is possible that the connection can


4623 words - 18 pages to express our group thanks and appreciation to Mr. Tan Thian Seng for his advice and guidance in the course of this case study, which support and time contributed to make this assignment.IntroductionThe Farm bank is one of the state's oldest and most solid banking institutions. Located in a regional marketing center, the bank has been active in all phases of banking and offered a wide range of products for customers, specializing in farm loans


8962 words - 36 pages microfinance services to the informal sector in Liberia using Access Bank Liberia Limited as case study. The research evaluated the performance of this commercial bank in the delivery of microfinance services to the informal sector with the use of microfinance evaluation mechanisms covering the period 2008-2009.LIMITATIONS OF THE STUDYWith the involvement of commercial banks in microfinance, this research would have been ultimate to be designed to cover


2550 words - 11 pages Objectives of the project: 1. To study the functions of the subsystem of HRD i.e. training and development. 2. To study the existing policies of the Bank with regard to “Training and Development” of their employees. 3. To study the impact of the “Training and Development” program of the organization. The Indian banking industry plays an important role in the economic development of the country and is the most dominant segment of the

Summary of Case study

723 words - 3 pages In the case study Chrysler and Gao Feng: Corporate Responsibility for Religious and Political Freedom in China by Michael Santoro, he states that multinational corporation doing business internationally faces complex ethical issues. The ethical dilemma Chrysler encounters is the corporate responsibility for religious freedom in China. In May 1994, Gao Feng a Christian was arrested in Beijing for planning a private worship service to remember the

Similar Essays

Royal Bank Of Scotland Case Study

2282 words - 9 pages other source will damage my computer and make the system failure. Lastly, what I need to do is I should beware of email attachments from other source that I don’t know, even if I’m sure they don't contain the viruses, email attachments can cause the loss of data. SUMMARY The summary that I can conclude from this case study is computer failure caused Royal Bank of Scotland face huge problem in India due to "Inexperienced

Royal Bank Of Scotland Case Study

2533 words - 10 pages Task 1 Summary Case Study In this case study it was stated that there were a problem happen in the outsourcing for the Royal Bank of Scotland. What happen was there were an error that happen during the routine software upgrade that cause million of that bank customer cant access to their account. The error happen when one junior technician in India was accidently wiped all the information during the routine software upgrade. The member of staff

Royal Bank Of Scotland Essay

3183 words - 13 pages Bank: THE ROYAL BANK OF SCOTLAND LIMITED - Analysis of Financial Statements C Year 2006 - 2003 Q 2009 Bank: THE ROYAL BANK OF SCOTLAND LIMITED - Analysis of Financial Statements C Year 2006 - 2003 Q 2009 OVERVIEW (February 24 2010): ABN Amro Bank (Pakistan) Limited (AABPL) was renamed as the Royal Bank of Scotland Limited on 1st August 2008 as it was acquired by a consortium led by The Royal Bank of Scotland in October 2007. Prior

The Royal Bank Of Scotland Breif Entire Management Plan

2164 words - 9 pages contact)ControlledFromEquipment peoplePredictable UnpredictableEncounter Encounter*Figure 1-1*Secondly, RBS made great effort to plan capacity in new operating processes and outputs patterns. It launched the 'Direct Line' to deliver financial services by telephone, and it successfully set foot in private motor insurance. It also opened the online bank as the complement of the traditional bank. These measures could make RBS competitive based on the