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Satisfied Employees Are More Productive. Discuss This Statement Critically, Drawing On Theory And Research.

2182 words - 9 pages

Throughout this essay, I would like to critically examine the essence and worth of an employee in any business firm. An employee is any other human being who works for his or her employer in order to earn a living and satisfy his personal wants. Black’s law dictionary defines an employee “as a person who works in the service of another person under an express or contract of hire, under which the employer has the right to control the details of work performance.” An employee is regarded as a firm’s biggest asset, maybe not in reality but as far as benefits are concerned. An investment (salary) made to hire an employee gives a business much more return than a fixed asset might give. An owner of a firm can direct an employee, but not a machine, he can instruct an employee, but not a raw material. An employee thus works according to the whims and fancies of his employer, which establishes a direct relation between the employee and the management.
Any business requires a certain number of employees, in order to complete all its work with thoroughness and efficiency. Some firms need less number of skilled employees, whereas other firms need a larger quantity of employees, whether skilled or not.
An employer appoints his employees after detailed investigation and speculation about the applicant’s qualifications, achievements, work experience, etc. Neither would a businessman would want his employees to be under qualified for the job nor incapable to live up to the job’s expectations.
However, in today’s world, the level of competition has made it difficult for an employee to always get what he may deserve or want. Thus, there is always dissatisfaction among the non-appointed employees. When employees do not get jobs pertaining to their capabilities and desires, a feeling of frustration and uneasiness is created among them and they do not work as efficiently as they would have been with satisfactory jobs.
Hence, we see that the essence of work well done is to employ able-bodied persons as workers and keep them satisfied at the same time. We know, satisfaction is just a measure and it varies from person to person. It is a relative term as no two people can have the same amount of satisfaction. Here, we talk about the basic satisfactory requirements of an employee so that he can allow himself to work and perform his duties ‘with a vengeance’ and diligence. Employee satisfaction is related to the job the employee does. Locke (1976) defines job satisfaction as “a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences.” Satisfaction is psychological. It involves the innate wants of an employee and emotional happiness as well. Thus, when a person evaluates the satisfactory level of a job, both thinking and feeling are involved.
Since years, there have been many theories behind the causes of job satisfaction, and till date there is no such theory that has been fully validated. Initial studies in this area by Straw...

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