Servant leadership is the management philosophy at Pervasive Solutions. From the perspective of a middle manager, this is a description of how the leadership team at Pervasive Solutions uses the servant leadership philosophy to lead, make decisions, lead change, and to motivate the employees to succeed. According to Hellriegel, Jackson and Slocum (2008), “the relationship between leaders and subordinates is reinforced by the concept of servant leadership” (p. 56). Nayab, N. (n.d.) stated, “The servant leader always looks at the good in others and remains patient and forgiving. Servant leadership creates strong loyalty and inspiration that helps organizations develop and retain human capital. They see things from others perspective, exhibit patience, and show empathy. Most people seek such qualities from their leaders” (p. 1).
In keeping with the servant leadership philosophy, the core values emphasized by the leadership team are integrity, honesty, respect, loyalty, responsibility and teamwork. Everyone is referred to on a first name basis and is encouraged to participate in every aspect of the business. Management and subordinates work together and communicate openly with one another. The President continues to go on sales calls and the Vice President still delivers consulting. Everyone is treated as an equal and there is a team spirit everywhere. Every morning employees have the option to participate in Morning Prayer and Bible readings. There is an open door policy and employees are encouraged to talk with anyone on the leadership team about personal or business matters. The President always makes time to listen to the concerns of the employees. Employees are also encouraged to share their views on company issues. As noted by Frick, D. & Greenleaf R. K. (2004), “Listening is a healing attitude, the attitude of intensely holding the belief—faith if you wish to call it thus—that the person or persons being listened to will rise to the challenge of grappling with the issues involved in finding their own
wholeness” (p. 2). The leadership team is supportive; they take time to help employees achieve their goals.
Decisions are shared between all employees utilizing the rational decision-making model. Greenleaf, R. K. (1998) noted, servant-leadership advocates a group-oriented approach to analysis and decision making as a means of strengthening institutions and of improving society” (p. 9). As noted by Hellriegel, Jackson and Slocum (2008) “The rational model consists of seven steps, defining and diagnosing the problem, setting goals, searching for alternative solutions, comparing and evaluating alternative solutions, choosing among alternatives, implementing the solution and follow up. The model prescribes a set of phases that individuals or teams should follow to increase the likelihood that their decisions will be logical and optimal” (p. 266). The management team takes the responsibility for defining the...