This website uses cookies to ensure you have the best experience. Learn more

Servic Level Essay

829 words - 3 pages

Operations Support Guide SUBJECT \* MERGEFORMAT Project Name
Ministry of[Complete file/properties to populate fields on this page and in the document headers]Project NameProject #:Operations Support GuidePrepared by: Author's NamePrepared for:Date Submitted: [Date]Project Sponsor: Project SponsorClient Acceptor:Project Manager:Document Number: 6450-20/Project Number /OSGSecurity Classification: LowVersion: 1.2Last Updated: October 28, 2004Creation Date: May 8, 2003Table of Contents2Table of Contents 31. Introduction 31.1 Purpose 31.2 In Scope 31.3 Out of scope 31.4 Intended audience 42. Roles and responsibilities for Maintenance and Support of 42.1 Service levels 52.2 Roles and Responsibilities 63. Release Planning Process 74. Back up and recovery 85. Application Change Management 85.1 Application Promotion Model 85.2 Application Related Containers and Database Schemas 85.3 Application Release Management 106. Metadata Change Management 117. Known Operational Exceptions 128. Managing and Tracking Project Control Items 139. APMS 14Revision Log 15Appendices 16Approval 1. IntroductionInsert text here.1.1 PurposeInsert text here.1.2 In ScopeInsert text here.1.3 Out of scopeInsert text here.1.4 Intended audienceInsert text here.2. Roles and responsibilities for Maintenance and Support of2.1 Service levelsThe maintenance and support of the application is organized into three (3) tiers. Below is a brief summary of each of those tiers. The next section describes the roles and responsibilities involved in each of the tiers.The first tier of support is the ITMB Help desk responsible to:Open and log alerts and issues.Forward information toThe second tier of support is IMG. Responsibilities include but are not limited to:Oracle database support.Software configuration and release management.Ongoing quality assurance for deliverables.The third tier of application support isResponsibilities include:Provide guidance and technical knowledge transfer to the Ministry's Information Management Group (IMG) RepresentativesAll maintenance and enhancements to application.Review problem reports, system changes and new requirements, in order to answer questions, ensure feasibility and provide cost estimates.Core Hours for Application Support:Insert text here.Expected Service Level Response Times:Priority 1 Emergency Fix services:Non Emergency Services:Please refer to the Problem Response, Resolution and Escalation Procedures document for key directions, expectations, and policies that guide process and procedures to support the Ministry Application Development Environment.2.2 Roles and ResponsibilitiesThe table below identifies the roles and responsibilities involved in ensuring proper application operation, maintenance and support.

3. Release Planning ProcessInsert text here.4. Back up and recoveryBackup and recovery is a standard service provided by the ITMB.



Designer repository

File system on LAN

5. Application...

Find Another Essay On servic level

asdfadsfaslkdf;dsf;adslkfa;sldfja;lrkgmar; Essay

8738 words - 35 pages is likely to reduce to the global GDP growth level for two main reasons. Firstly, new entrants surging in this market would impose increasing competition to the existing firms. Secondly, the market would reach its saturation point after the capacity of emerging market is fully grabbed. Therefore it is reasonable to expect the growth of the industry finally converges to the growth of people's purchasing power which is quantified as GDP. 2. C

When the Bubble Burst Essay

1539 words - 6 pages bought up by various investment firms and fund investors, and offered various rates of return based on the risk the investor wanted to take. The safest parts of the bonds were the senior level and offered the lowest interest rate, but the investors in these were surest to recover from their investment. The subprime adjustable rate mortgages were referred to as the equity level and represented the highest risk, but offered a highest interest rate

phase diagram

4456 words - 18 pages determine the start of crystallization and points on the liquidus curve, the visual analysis technique clearly lacked in precision when compared to the thermal analysis. Since crystallization starts at the molecular level, the human eye is unable to see when the process actually begins. In sum, it is impossible to visually observe the very first crystal that forms; some amount of crystals is needed before one could observe crystallization in the

Revolutionary Work of Art

1890 words - 8 pages Walter Benjamin emphasizes in his essay, “The Work of Art in the Age of its Technological Reproducibility” that technology used to make an artwork has changed the way it was received, and its “aura”. Aura represents the originality and authenticity of a work of art that has not been reproduced. The Sistine Chapel in the Vatican is an example of a work that has been and truly a beacon of art. It has brought a benefit and enlightenment to the art

Enlightenment Thought in New Zealand Schools

1594 words - 6 pages New Zealand Curriculum Framework and associated curriculum documents for the seven curriculum areas. These dictated what must be taught in schools. This allowed the central government to have full control of what was taught in each and every classroom. McCulloch (1992) states that “during the 1980’s the curriculum became the focus of explicit and often fierce contestation at a national level, political analysis of ‘ what counts as knowledge

Psychological Egoism Theory

2240 words - 9 pages The theory of psychological egoism is indeed plausible. The meaning of plausible in the context of this paper refers to the validity or the conceivability of the theory in question, to explain the nature and motivation of human behavior (Hinman, 2007). Human actions are motivated by the satisfaction obtained after completing a task that they are involved in. For example, Mother Teresa was satisfied by her benevolent actions and

How Celtic Folkore has Influenced My Family

1587 words - 6 pages Every family has a unique background that influences the way they live and interact with other people. My parents, who emigrated from Ireland to the States with my three brothers in 1989, brought over their own Celtic folklore and traditions that have helped shaped the way our family operates and lives. One aspect of folklore that has helped shape my family dynamic is the Celtic cross—both its background and what role it has played in our lives

Julia Margaret Cameron

1406 words - 6 pages At a time when women were looked upon as being homemakers, wives, mothers and such the late 1850's presented a change in pace for one woman in specific. Photography was discovered in 1826 and soon after the phenomenon of photography was being experimented with and in turn brought new and different ways of photo taking not only as documenting real time, but also conceptualizing a scene in which an image would be taken. Julia Margaret Cameron will

Evaluation of School Improvement

1403 words - 6 pages The evaluation process should be progressive to incorporate overall planning, implement changes, which contribute to success. In order to focus on school climate and norms, the evaluation design must include the students, instructions, and outcomes to improve communication and building-level concerns to be address in this response. School Climate and Social Norms The school principal, other staff leaders, and personnel set the tone and the

Case Study: The Benefits of Animal Testing

1757 words - 7 pages chemical to animals and measures the level of chemical that will not harm humans (Goldberg 87). This test is also used for different beauty products and cleaning products. These are everyday household products that are used on a regular basis. Another test that is common test that is used is the Draize test (Goldberg 87). This tests the different side effects that certain products will have on humans. The Draize test examines how the product affects the

Myth and Magic: Realism in "One Hundred Years of Solitude"

1531 words - 6 pages . Basically Macondo, depending on how stable their houses were, would no longer be standing. Another example is the levitation act of Father Nicanor. “…Father Nicanor rose six inches above the level of the ground” (Marquez, 82). He made it seem effortless. The only thing that seemed to help was his mysterious hot cup of chocolate. The cup of hot chocolate, known as the magic portion, was the main key to him being able to levitate. A third

Similar Essays

Accounting Ethics Essay

1695 words - 7 pages effect of adding advertisement to publicaccounting practice, the supply curve shifts right causing prices to fall.The model of monopolistic competition is also price sensitive,however only at the firm level. For example, the CPA firm of XYZ has anestablished clientele base and uses referrals as its sole means of growth.They increase prices only as their cost o f providing the serviceincreases and therefore are able to maintain their client base. In

Accounting Ethics Essay

1905 words - 8 pages fruitless; however, in order to achieve maximum benefit to the firm, the client, and s ociety, more stringent guidelines must be implemented at the firm level. The first, and most obvious, of the effected areas is competition. Within competition several points are discussed. First, the implications advertising has on public accounting-- the model of perfect competition versus the model of monopolistic compet ition. Secondly, the relationship

Accounting Ethics Essay

1862 words - 7 pages , such is the theoretical effect of adding advertisement to public accounting practice, the supply curve shifts right causing prices to fall. The model of monopolistic competition is also price sensitive, however only at the firm level. For example, the CPA firm of XYZ has an established clientele base and uses referrals as its sole means of growth. They increase prices only as their cost o f providing the service increases and therefore are able

Audit Of A Service Organisation (Nhs)

6210 words - 25 pages approach is that it leads to quality management that assesses customer perception аnd reacts to it. In healthcare there may well be а mismatch between patient аnd client demand for services аnd professional assessment of their level of need: ethically it could not be justified to allocate scarce resources to those who want rather than need them (Doyal 1998: p57). In contrast а manufacturer-based view is concerned with