Service Request Sr Rm 012 Essay

2809 words - 11 pages

Service Request SR-rm-012 PAGE 15
Service Request SR-rm-012University of PhoenixBusiness Systems 310XXXXXXXXXLMTSystems Specialist Inc.Providing complete Business Systems solutionsfor today and the future .Haymore Plaza Tel: 520-888-1234Suite 10 Fax: 520-888-5678Sierra Vista, AZ 85635 E-mail: LMT@cox.netTo: Riordan Manufacturing IncOne Riordan PlazaSan Jose, CA 95112408-555-0157Purpose: Service Request SR-rm-012The general purpose of the Service Request is to create a clear view of the current environment and to provide guidance for the future development of Riordan Manufacturing Inc. While budgeting and long term planning can be a burden on a company, our goal is to provide a plan that would allow the company to continue as a thriving business while the company's enterprise converges into a well managed machine. Obviously, seamless compatibility, consolidation and compliance with new government standards required reporting mandates are at the top of our list of things to do with the company's systems capabilities. Today, LMT will evaluate those business systems which need to be scrapped, consolidated or fixed in order for this company to continue growing into the industry leader who everyone recognizes today.Our group is looking to implement management software and hardware, which will give the company a clear picture of Operation Risk Management and Opportunities. Our group will assist to cut cost increases efficiently, validate orders, and notify customers of orders in an expeditious manner. Riordan Manufacturing's mission toward customer relationships is to be a solution provider not the customer's challenge. In order to keep the company's long-term relationship with business customers the plan must ensure existing systems and sub-systems handle all formats of data, paper documents and manual procedures seamlessly. To achieve this goal our group must consolidate the company's information systems into a user friendly, manageable and reliable platform that is capable of supporting the company's operations.Company ProfileInitially, one must look at the company in its current state. Riordan Manufacturing Inc. is a leader in the manufacturing of plastic bottles in conjunction with other production lines that create fans, heart valves, medical stints and custom plastic parts. The company has four locations on two continents:San Jose, CA (Headquarters) -- has 125 employees and is where all the research and development occurs.Pontiac, MI-- has 130 employees and creates custom plastic parts of all kinds for a diverse customer base.Albany, GA-- has 45 employees and makes all the plastic beverage containers.Hangzhou, China-- has 250 employees and is the company's largest joint venture where the plastic fan plant is located. This is also the most organized for communications, data entry and record keepingBusiness SystemsThe first issue that our group will discuss is the communications and information transfer between each of these locations. The...

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