Service Status And Client Satisfaction: Cases Of Multiple Providers Of Agricultural Extension Service In Bangladesh

756 words - 4 pages

Customer satisfaction survey has captured prominent interest in measuring program quality and outcome in recent years. Stratified random sampling method was employed to sort 318 respondents and was interviewed face to face with the purpose of exploring client satisfaction in four separate aspects namely service content, service method, agent’s behavior and overall. To see service status this study was complemented with formal and informal interviews, focus group discussions, case studies and other related publications. Client expressed more satisfaction with service content and agent’s behavior compared to extension method and overall extension service. Ordered Logistic Model (OLM) revealed that age, education, type of contact, use of communication media and mean service gap have significant association with overall satisfaction with agricultural extension service. Overall findings suggested pluralism, decentralization, alternative funding strategies, increased logistic support, political commitment, etc for uplifting status of extension service in Bangladesh.
Key words: Agricultural extension, service status, Client satisfaction, multiple providers,
1.1 Introduction
Bangladesh has achieved splendid progress in production of food grains over the last few decades (Beintema & Kabir, 2006; World Bank, 2005, 2003; Ahmad & Ahmed, 2002). Since 1971 rice production in Bangladesh has boost up from 10 million metric ton to over 32 million metric ton today (FAO, 2011). As referred by Agricultural Information Service (AIS) Total production of cereal crops has climbed up to 37.3 million metric tons and Bangladesh quit importing rice from international market (AIS, 2013).
General agreement among majority of officials in public agricultural extension body Department of Agricultural Extension (DAE) is that they are one of the central actors of this achievement. However, empirical evidence is scarce supporting this statement. Rather Chawdhury and Gilbert, 1996 argued that contribution of agricultural extension is mainly circumstantial. However review of number of studies confirm that extension programs in Bangladesh are chronically suffering from several problems like appropriate technology, linkage between research and extension, technical training, extension training, organization, coordination, mobility, equipment and teaching aids (Reyner and Bruening, 1996). Agricultural extension services in Bangladesh do not work agreeably and many farmers hardly ever received agricultural extension service (Haq, 2004, 2011; Porimol et al., 2008; Daily Star, 2008). Nevertheless agricultural extension in Bangladesh is too top down and less farmer driven where large and medium farmers remain in the locus of extension...

Find Another Essay On Service Status and Client satisfaction: Cases of Multiple providers of agricultural extension service in Bangladesh

Quality of service: Cases of Multiple Public and Private Agricultural Extension Service Providers in Bangladesh

2423 words - 10 pages that all five dimensions of service quality viz. tangibles, reliability, responsiveness, assurance and empathy has significant relationship with client satisfaction. Loke et al., (2011) and Tandheer et al., (2011) in their studies confirmed a significant positive relationship between service quality and client satisfaction except the dimension tangibles or physical facilities. However the findings of this study are explicable as extension services providers in Bangladesh differ significantly in terms of client staff compliments, geographical coverage, density of clients, and resources.

Client Service and Management Essay

1834 words - 8 pages . Issue tracking system is not only required while developing the software but also required post releasing the software product to customers, all companies should therefore adhere to some process of managing customers problems in order to keep the customer satisfaction at the good level.An issue tracking system (also called trouble ticket system or incident ticket system) is a computer software package that manages and maintains lists of

The importance of customer satisfaction in service organisations

2836 words - 11 pages Explain the importance of customer satisfaction in service organisationsThe aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett's "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation

Ethical Standards to Protect The Rights of Service Providers and Consumers

1633 words - 7 pages Ethical standards, especially for fields that involve human service provision, are necessary to safeguard the rights and safety of both service providers and consumers. Past injustice and maltreatment have pushed different professions to develop codes of ethics that are unique to their respective fields. The chemical dependency field is no exception, and the National Association for Alcoholism and Drug Abuse Counselors (NAADAC) has produced its

Agricultural Service Technicians

970 words - 4 pages Today I will be talking about agricultural service technicians and how they get to become one, what classes they have to take in high school and collage, what they do, where they do it, and how they do it. I believe this job is a great job because it is a well paying job, I like to have a job where I can use my hands, and the last reason is I could do this the rest of my life. The technicians work environment is in a large noisy shop. They

Positioning Strategies for Service Providers

1542 words - 6 pages service, thus increasing customer satisfaction and ultimately repeat custom and positive word of mouth.PositioningThe process of positioning is crucial in the creation of an image in consumer minds. It does not need to be innovative, but rather exploit what is already in existence. Positioning is of particular use in a society of over-communication, intense competition and media explosion.When considering positioning strategies, the model by

Australian Internet Service Providers Study

1515 words - 6 pages (U) During February of 2014, Australia had 41 internet service providers (ISPs) delivering nationwide services such as ADSL, mobile, NBN, satellite, cable, and fiber. By 2012, 88.8 per cent of the population had connectivity to the internet.ii Statistically, Australia is twelfth in the world in terms of how deeply it has permeated the total population with connectivity. The percentage of people connected has steadily risen every two to three

“An Overview of a Large Service Organization of Bangladesh (Service Category –“Bank” – “Grameen Bank”)”

3415 words - 14 pages for collateral and created a banking system based on mutual trust, accountability, participation and creativity. GB provides credit to the poorest of the poor in rural Bangladesh, without any collateral. At GB, credit is a cost effective weapon to fight poverty and it serves as a catalyst in the overall development of socio-economic conditions of the poor who have been kept outside the banking orbit on the ground that they are poor and hence not

Comparing Service Providers ISP vs ASP

2683 words - 11 pages available to customers everywhere via the Internet, either in a browser or through some sort of client, and the ASP bills for the application either on a per-use basis or on a monthly/annual fee basis. In many cases, however, the ASP can provide the service for free or can even pay the customer. There are many advantages of businesses using ASPs. Some of these advantages include: The low cost of entry and, in most cases, an extremely short setup

How Service Providers Influence the School Environment

571 words - 3 pages develop the students’ knowledge and talent. These service providers have strong influence on learning because they are responsible for building well-equipped facilities that the members of the institution can use to enahnce their skills in various aspects. Hence, the academe must hire a reliable school construction company that can help build the best facilities for the students, teachers and other members of the organisation. Food Service

A Critical Review of "An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector" by David Martin-Consuegra,

783 words - 3 pages , it is one of the limited articles which focused on the relationship between price and customer satisfaction, in addition, it discussed the problem that I am investigating, also it has supported my hypothesis by showing the role of price in term of gaining customer satisfaction. Works Cited David Martin-Consuegra, Arturo Molina and Agueda Esteban. (2007). An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector. Journal of Product & Brand Management, 16 (7), 459-468.

Similar Essays

Service Status And Client Satisfaction: Cases Of Multiple Providers Of Agricultural Extension Service In Bangladesh

803 words - 4 pages 1.2 Agricultural Extension System: the Bangladesh case In Bangladesh a multitude of agencies from private and public origin offer extension support to the farmers (ASIRP, 2006). Although recent years witness a noticeable change in agricultural extension service providers, the public institutions still remain the dominant. The new entrants to the field include non-governmental organizations (NGOs), the private sector agribusiness enterprises

Service Quality And Client Satisfaction: Cases Of Multiple Providers Of Agricultural Extension Service In Bangladesh

726 words - 3 pages A competitive world of numerous public and private service providers placed perceived quality as one of the crucial determinant in selecting a product or service. With the aim of determining service quality present study investigate multiple public and private agricultural extension service providers in Bangladesh. SERVQUAL model was employed to measure service quality using face to face interview with 391 respondents. This study was also

Service Quality And Client Satisfaction: Cases Of Multiple Providers Of Agricultural Extension Service In Bangladesh

1002 words - 5 pages category. These findings echoes findings of another study by Akanda & Rokunuzzaman (2012) in Northern Bangladesh on 160 respondents, where 46.9% farmers were found satisfied to moderately satisfied in terms of getting agricultural information. 3.5 Factors affecting client satisfaction with extension service Tabulation of OLM results revealed that among all the selected variables education, type of contact, farming experience and use of communication

Service Quality And Client Satisfaction: Cases Of Multiple Providers Of Agricultural Extension Service In Bangladesh

757 words - 4 pages customer-guided training services' quality at rural advisory centers found that SERVQUAL model precisely indicates those criteria of Latvian Rural Advisory and Training Center (LRATC) service quality, which had a lower performance than customer expectation. The SERVQUAL model also used to measure quality of agricultural extension service in the KPSDMP - KP regency of Garut, Indonesia (Ruhana, 2011) and customer satisfaction in Markazi province