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Skills Approach: Assessment Of A Case Study

904 words - 4 pages

Northouse’s (2013) book, Leadership: Theory and Practice, presents a case study of an Italian restaurant successfully operating in the Midwest for 25 years. The purpose of this paper is to analyze the restaurant’s various levels of leadership using the Skills Approach. First, the restaurant’s success will be described through the owner’s general leadership. Second, the managers’ leadership skills will be described and improvement identified. Finally, the owner’s competencies will be described and assessed.
Success through Leadership by the Owner
The Italian restaurant has had long term success due to the owner’s, Andy Garagallo, high level of confidence. He believes if he meets the ...view middle of the document...

The second manager is Danielle who oversees the front of the restaurant. Danielle’s strength is her human skill; putting customers first and offers outstanding hospitability. Danielle needs to improve her technical skill as she struggles with aspects of running a business.
The final manager is Patrick who can oversee either the front of the restaurant or the kitchen. This flexibility emphasizes Patrick’s strength - technical skill. Patrick lacks proficiency when interacting with others and drawing the hard line.
Each manager has a clear strength and weakness in terms of the skills needed by lower level managers. The owner, Andy, subscribes to the Skills Approach to leadership. Embracing its core belief that skills can be develop resulting in better leadership. He stated he sees himself as a teacher and coach to his managers. He wants each manager to improve their skills in order to be the best both at their current position and in future positions in other establishments.
Owner’s Competencies
Andy’s goal is to maintain a successful restaurant. He uses competencies to accomplish this goal. Competencies, from a Skill-Based Model, include problem-solving, social judgment and knowledge (Northouse, 2013). Andy has knowledge gathered over the years creating a solid direction for his restaurant. He is able to find win-win solutions for problems and has strong social judgment skills necessary for his higher level position. Andy’s ability to interact with various people reinforces his ability to perceive and understand the needs of the situation as well as his customers and managers.
The competencies from the Skill-based Model overlap with Katz’s three basic skills. Andy demonstrated his ability with human skills in spades. The case study states his approach is focused on...

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