According to Checkland (2006) soft system methodology- SSW is a systemic approach to unravel soft ("soft"- in SSW mean related to people, which interoperate as the way people think and related to one another) complex problem situation in organisation. In a group, students are face to use the SSM process to the tackle problem situation regarding the use of call centre, the report include first four SSM approach, entering problem situation, expressing the problem situation, formulating root definition and building conceptual models of human activity (Checkland & Poulter, 2006). This report will reflect on the experience receive from participate in that group which will extent on how supportive SSM compare with the problem structuring method- HSM.
In the tradition method or reductionist approach, analysis base on hard problems. These problem have clear boundary and involve tangible factors such as hardware, software, process, documentation and staffs. HSM purpose is to propose and design a solution for a predetermined problem. Nonetheless, many business situation are less distinct making HSM less appropriate. Peter Checkland (2006) develop SSM recognizing that many problem in the organisation that many problem in organisation are affected by less tangible factor include culture information interaction and attitude - Human activity system. The purpose of SSM is to investigate and understand problem situation which reveal number of problem rather than a single problem. (Avison & Fitzgerald, 2006)
When I work on this project I found that that SSM and HSM target on different side of the problem. SSM approach soft problem with unclear requirement and focus on the human side, however, HSM approach objective of system in the real world, which focus on well-define problem mostly technical factor rather than human side (Lewis, et al., n.d.). From this I can see that, HSM give me an inflexible techniques and procedure provide solution to well-define data and processing problems; SSM shows a lose framework of tools to be used at the discretion of the analyst, focus on improvements to organisational problem.
For benefit of SSM can be utilised as a tool to enhance my understanding of a problem situation during the premature stages of investigation and also at following stages of the development process when clarification is require. The method also provide clarity in the area showing both strength and weakness of the organisation as well as consider multiple perception and recognise that these could be conflicting that could not be able to identify using the HSM approach. HSM is likely to inhibit the learning process that is taking place by SSM, consequently, I would not be able to see the organisation as a whole.
Another benefit that SSM offer is the physical cost, in comparison to HSM. For the SSM when our group identify the problem situation there are no other cost involved apart from recognize the conflict between each activity. This could easily be done...