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Stress In The Workplace By Danaa Ross Original Written 8/03, Revised 2/04.

1279 words - 5 pages

Assignment:I was asked to prepare a paper addressing how the increased use of technology has impacted workplace stress, using an internet article as a base for my reference. In addition, I was asked to discuss ethical issues inherent with such a topic.Stress in the WorkplaceDanaa RossManagement 331Cliff Madison Jr., MAOMFebruary 26, 2003Introduction to Workplace StressThe concept of technology increasing workplace stress is not new, however; it has received a considerable amount of attention in recent years. I was asked to prepare a paper addressing how the increased use of technology has impacted workplace stress, using an internet article as a base for my reference. In addition, discuss ethical issues inherent with such a topic. There have been several studies done on the effects technology has on stress in the workplace.Kensington Technology SurveyKensington Technology Group, a San Mateo, CA based company, released a survey in August of 1999 titled, "The Impact of More Stress On-The-Job". Kensington is the first to admit that technology increases productivity, yet at the same time, they also admit that technology increases the stress levels of many workers. The survey "...queried 501 adult U.S. full-time, traditional and home-office workers..." (www.kensington.com) Kensington found that "the possibility of losing documents due to computer crashes..." caused workers to experience an increase in stress. (www.kensington.com) Furthermore, Kensington found, "The demands of e-mail and voicemail have also contributed to an overall increase in stress in the last year..." (www.kensington.com)Increased Stress in Other IndustriesThese results are typically in line with what other companies have found in terms of technology increasing stress in the workplace, however; Kensington's survey focused on office workers as opposed to other industries that also experience increased stress levels due to technology advancement. For example, construction workers use newer technology enhanced equipment, such as orbital sanders, that are motor powered and vibrate in your hand. These sanders stress the wrist, and can create carpal tunnel syndrome, unlike old-fashioned paper sanders. The enhanced sanders do increase productivity, but may frustrate a newer employee who is unfamiliar with a specific model, and faces a learning curve whenever he or she changes jobs.Another example of industries that show increased stress due to technology enhancements are warehouses. In technology, modern warehouse employees are dependent on computer systems to stay running all the time. If a central computer crashes, a production line can come to a screeching halt. People are no longer trained to switch to a manual mode of work, because the training time it takes to put a backup plan in place is too costly for the company, and some companies feel as though their computer systems are bullet proof. This is always a false sense of security. Workers have extra stress when computers crash,...

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