Often the successful of leaders has been indentified with the problem solving in their environment. Often the leader’s qualities, their skills and values are forgotten in the moment when they have fallen in one or another crucial situation. The leaders have been judged by history from their successful in problem solving and many times the rests of contributions have been minimized or maximized in function of their success in problem solving.
Like generals in battles the leaders need to demonstrate their full performance in the moment when a problem needs solutions. Unfortunately problem solving for some leaders is not the only; in the moment that the problem occurs seems to generate other problems and the leaders may be confronted with accumulated luck of knowledge, bad skills, behaviors, traits, and cooperation.
If a leader achieves to solve a problem, actually he has demonstrated in the same time his/her entire capacities in his/her entire work. Imagine that you are a leader and you should deal with the problem. The first thing to demonstrate is the optimism. The followers need direction and a pessimist attitude is the worse behavior during this moment. The leader must inspire the subordinates being resilient. The resilient personalities of leaders are more necessary than ever during the problem solving. The followers need courage to continue, and they “spy” every movement of leaders, every body language of them, every single note, and every short message.
Vini, Vidi, Vici (I came, I saw, I conquered ) these words by Julius Cesar thousand of years ago said to Roman Senate after his victory of King of Pontus must be in mind of every leader in every first step of the difficult situation that needs to be solved.
A problem solver leader is actually a super leader. It’s the leader that must know perfectly the situation, has under control every detail, is completely inside the circumstances, and has reframed all the elements. The ability to reframe the situations is one of the powerful skills of the successful leader. Important is also to seek ambiguity. The intelligent leader always asks question to get what is behind, knowing the principle that doubts are the begging of wisdoms.
Confronting problem leaders should make many questions to themselves such as:
1. What were the most important problems involved in this scenario?
2. What information would you need to address these problems?
3. What other concerns or issues need to be considered in generating an approach to this situation?
4. What did the situation occur?
5. What was the central mistake made by the manager in this scenario?
A problem solved leaders gets every one involved in talking the problem and building the trust. “Trust within your team as well as trust between the team and you, builds when you can handle these issues well”. Disech (2009)
During the process of problem solving the leaders must open the dialog, must ask for need, and must use all the sources....