This website uses cookies to ensure you have the best experience. Learn more

Supply Chain Management In The Service Sector

3102 words - 12 pages

Services touch the lives of each person everyday in a wide range of commercial and public sectors. Service delivery and associated management are becoming being concerned the most important elements for all service organizations in different service sectors. Besides, focusing on the customer and serving his or her needs has always been an important daily activity for service providers. A Supermarket is that retail companies which most of people come into contact quite frequently in their lives. It provides Business-to-customer service which means individuals purchase for themselves or on behalf of another individual, and it tries to provide consistent service for individual in a wide variety (Johnston R. 2005).Wm Morrison Supermarkets plc founded by William Morrison in 1899, and it has become the UK's 4th largest supermarket chain since 2004. According to the data that There were more than 370 Morrisons stores across the UK, welcoming around 9 million shoppers each week in the end of 2005. Services, however, are largely experiential and each person always has a limitless appetite for them. This paper is organized into four parts: the first section will introduce the service concept of Morrisons; The second section will introduce the unfocused service operations in Morrisons and some pieces of idea for its future improvement; The third section will analyze how Morrisons deals with personal relationships with the final section concerning about the gaps of service quality between Morrisons delivery and customers' expectations.2.The service concept of MorrisonsMorrisons started from just a Bradford market stall, experienced expanding beyond Bradford and going nationwide until standing the 4th largest supermarket in UK. It can be said that Morrisons is experiencing a significant change. The service concept can be broadly described as the set of competitive priorities that the target market values (Metters, Richard D. 2006). Moreover, service concept represents the nature of the service providing. It should not only guide employees what to deliver and how to deliver, but also help marketing makes sense what to offer to the marketplace (Johnston R. 2005). Furthermore, there are some key elements exist in service, namely service experience, service outcome and service value. Service experience is the customer's direct experience of the service process and concerns which the service provider offers to customers, including customer-facing staff, organization and facilities. However, it should be noted that experiences are not always positive, they maybe intentionally negative or emotionally upsetting. What is more, in most cases, the customer's experience of the organization as a whole will start before exact receiving the service, due to existing customers' activities. Service outcome is set to describe the result for the customer of service delivery. It contains both tangible and intangible outputs, for instance, emotion and judgement. Thus, it can be...

Find Another Essay On Supply Chain Management in the Service Sector

Supply Chain Management in Purchasing Essay

2443 words - 10 pages .Heinritz, S.F., Farrell, P.V. and Smith, C.L. (1986), Purchasing and applications (7E), London: Prentice-Hall International (UK) Limited. Pp: 306-326.3.Lysons, Kenneth (2000), Purchasing and Supply Chain Management, Essex: Pearson Education Limited. Pp: 487-506.4.Lysons, Kenneth and Farrington, Brian (2006), Purchasing and Supply Chain Management, Essex: Pearson Education Limited. Pp: 656-668.5.Wood, Graham (1995), Ethics at the purchasing/sales

Quality Management in the supply chain - Quality Management - Essay

1342 words - 6 pages Quality and Performance Management MGT3100 Semester 1, 2017 Due: August 28, 2017 Assignment 1 Essay Word Count: 1191 Written by: ID: In today’s society, the term ‘quality’ can relate to many different things for different people and managing quality in the supply chain comes with many difficulties, however, implementing a management plan and using tools and techniques can achieve this. In this essay, what quality is will be defined and the role

The role of information systems in Supply Chain Management

1710 words - 7 pages costs while simultaneously improving service and product quality. The realisation of these benefits can provide a significant competitive advantage over other organisations. In order to gain this advantage, it is important to implement a comprehensive supply chain management initiative that includes technological, organizational and attitudinal changes.Duffy & Roberta, 2002, New Frontiers Defining Supply Management. Inside Supply Management

Success Factors in Supply Chain Management

971 words - 4 pages , intermediaries, third-party service providers, and customers. In essence, supply chain management integrates supply and demand management within and across companies" (p.1).There are four basic components within the supply chain management that are essential for SCM processes. First, ensure that to manage resource requirements, a strategy exists which the customers' needs are met for services/products based on their strategic demands. Secondly, the

Information Systems in Supply Chain Management

6098 words - 24 pages ................................................................................................................. 5 1. Supply Chain Management .................................................................................................... 5 2. Computer-Based Information System ................................................................................... 6 3. Information System in the Strategic Context

Supply Chain Management: The Heartbeat of Dell

1671 words - 7 pages competitive advantages. Dell has positioned itself as the direct to consumer producer of quality computers with top notch service, and this paper assists in providing some recommendations to the supply chain management processes to improve Dell's overall growth and competitive market position. So exactly who runs the ship? Dell employs operations managers to oversee day to day activities and ensure the organization functions smoothly and assists in

The Strategic Importance of Supply Chain Management

2046 words - 8 pages 420122139420122139SYNOPSISThis report illustrates the concept of logistics and supply chain management and how supply chain management is gaining more importance in the competitive environment. The first section of the report briefly explains the development of the concept of supply chain management. The second section highlights the main reasons for the importance of supply chain management in aspects of historical reasons, cost concern

Supply Chain Management

668 words - 3 pages “Supply chain management is the flow of goods, services, and information from the initial sources of materials and services to the delivery of products and activities occur in the same organization or in other organizations”(Horngren695). This approach enables Regal Marine (R.M) to be highly effective, efficient, and profitable. More over supply chain management effectively manage your supply chain by synchronizing the demand for your products

Supply Chain Management

785 words - 3 pages SCM service for companies who rent their service (Supply Chain Management, 2010).Energizer is a global organization that has been in business for over 10 years. With these 10 years, Energizer's supply chain operations have evolved in a tremendous way. Customer orders used to be all paper orders sent via fax machine or mailed directly to the Energizer office. Now the customer orders are sent via Electronic Data Interface (EDI) which means that the

Supply Chain Management

1290 words - 5 pages Introduction:Supply chain management (SCM) is the combination of art and science of procuring raw components in order to make a product or service and deliver it to customers. According to the Council of Supply Chain Management Professionals (CSCMP), Supply Chain Management "encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. Importantly, it also

Supply Chain Management - 541 words

541 words - 2 pages organizations are developing and implementing better systems, which can forecast the demand and supply in a flexible way to the changing needs. The changing business market has forced the organizations to employ highly skilled people on a better infrastructure and to develop supply chain mechanisms, which is flexible to the changing market conditions and demand. IN this document, we will discuss the various aspects of supply chain management in

Similar Essays

Case Study Mama Products (Customer Service Strategy, Relationship Between Internal Customers And Supply Chain Management, Jit And Tqm)

3927 words - 16 pages 1. IntroductionThe purpose of this project is to analyze and evaluate the operations of Mama Products distribution company in respect to several factors: the role of internal customer in the development of effective value supply chain management, customer service strategy, and on the recommendations regarding the possible implementation of JIT and TQM concepts into the company's operation.Throughout the project and the discussion regarding

Relationships In Supply Chain Management Essay

1726 words - 7 pages bring the firm more power in competition.ReferencesAndrew, E., Ruth, F. & John, M. (2001). Best practice procurement: public and private sector perspectives. Albershot, England: Gower Publishing LimitedBurt, D.N., Dobler, D.W. & Starling, S.L. (2003). World class supply management: the key to supply chain management (7th Ed.). New York, America: McGraw-HillGattorna, J.L. (2003). Gower handbook of supply chain management (5th Ed.). Albershot

Supply Chain Management In Seafood Essay

2172 words - 9 pages Management (SCM), in particular in the links of packaging, transport and distribution which are vulnerable to damage. SCM is the collaborative effort of numerous channel members to design, implement, and manage seamless value-added process to create value for end customer. This report reviewed the various changes in the seafood market in the last 10 to 20 years and discussed the impact of supply chain management in seafood industry. The key

Rfid In Supply Chain Management Essay

1624 words - 7 pages Radio Frequency Identity Tags (RFID) can greatly improve a company’s performance. RFID can be used as a tool for optimizing business processes and improve the efficiency of operations. It is used in a wide variety of areas. Here, in this report we will explore the possibility of RFID in supply chain management. It may improve the potential benefits of supply chain management through increase of the four factors: efficiency, accuracy, visibility