It was not until the 19th century that the term “Restaurant” was derived. Prior to this time, these establishment was referred to as a number of different terms such as, “eating house”, “restorator”, just to name a few. These establishments were defined as being a place where one can order a meal in exchange for money. As the world began to grow in population, the amount of restaurants began to grow as well in different areas of the country.
Think back to how the guest restaurant experience was from beginning to end 15 years ago. The backbone of the business was based on handwritten books ...view middle of the document...
With the growth of Internet usage, the world is progressively dependent on the technology-facilitated transactions. Traditionally, a handwritten letter would be sent via the postal service to the receiver, while conversations were limited to the telephone. But through the use of technology, electronic options of communication are made available and are widely used. Rather than being limited to the telephone, and face-to-face communication, persons can utilize other ways to communicate with others such as email, text message, social media, video conference calls, and instant messaging. These methods make tasks much easier and faster to accomplish.
In today’s society, technology is not only used as a communication tool, but also an information sharing tool amongst other things. Users have the ability to research and obtain information about any topic they so choose. Technology will offer many resources the user can use regarding the topic. Not only has technology affected our daily lives; it has also affected the business environment.
The changing face of technology has played an integral role in the development of the restaurant industry. In the past 10 years there has been a steady increase in restaurants realizing the importance of increasing their level of technology to become more competitive in managing the business (Ansel & Dyer, 1999 ). As time progressed, technology began to evolve and become a necessity within the food industry. Advanced technologies have been and are continuing to be introduced and embraced throughout dine-in restaurants to fast food restaurants worldwide. In today’s era we have seen a shift from the cash register to automated ordering systems, from flyers around town to a restaurant’s presence on social sites (Tanyeri, 2007 < Tanyeri, D.(2007). )
As restaurants began to embrace technology and implement electronic devices, the efficiency of the business and competitive edge increased.The biggest change to the restaurant industry is the use of computer. (Mandabach, Blanch, Van Leeuwen, & Waters, 2006) In the early stages of this transition, there were different technologies that contributed to the industries success such as, Back of the House (BOH) systems, electronic seating system, and the Kitchen delivery system just to highlight a few. By the 1990s, these systems were developed and used. The Back of the House system gave restaurants the ability to invoice input, track/purchase inventory, track labour and financial reporting. Electronic seating systems was essentially a floor plan of the seating area indicating which table are occupied. This system also allowed...