The Approaches To Retain And Motivate Employees

2188 words - 9 pages

In today’s society, most people are in search for the stable job with perfect criteria. Majority of them want jobs that have huge amount of salary, but in the same time, it also provides variety of benefits in addition of good balance between work and life. In the hospitality industry, specifically in hotels, the industry faces an increasing high turnover rate. With jobs position ranging from front desk tellers, customer service agents, housekeeping, maintenance and food and beverage handlers, the result of high turnover can come from many diverse factors. When dealing with the hotel industry, the question arises as to why employees have high turnover? Some can speculate but the facts point to specific issues. With so many options and jobs to choose from, what does it take for someone to find that perfect hospitality job? Better yet, what must hospitality companies do in order to attract and retain high quality workers? These questions have been asked for many years. In a recent academic journal published by Industrial Engineer (2010), they use the Theory of Maslow’s Hierarchy of Needs to answer these challenging questions. Maslow’s theory can be used as a framework to identify the various benefits organizations can offer to satisfy their employees’ needs and in turn, increase revenue and reduce turnover. In this paper we will discover why the hotel industry experiences such high turnover and what specifically can be done to improve this challenging matter.

On 1995, Cheng state the motivation of employees, whether professional, skilled or unskilled, is a major issue in all service organizations. For the hotel industry, employee motivation is a major issue. It is a challenge for the management of the hotel industry to motivate employees to stay on the job and to offer the efficient, good service which customers expect.

According to Petcharak (2002), expanded by Aworemi, Abdul-Azeez and Durowoju (2011), motivation factors for people choose to work at the hotel was based on job security, personal loyalty to employees, interesting work, good working condition, good wages, growth in the organisation and full appreciation of work done. After identifying the motivation factors for motivate and retaining the employees, few rewards and incentives systems have been recognized. There are job enlargement, job enrichment, promotions, internal and external stipends, monetary and non-monetary compensation should be considered.

Most business leaders have seriously underestimated the cost of turnover. Report by the Saratoga Institute which is a leading research firm in the human resource field state losing an employee from a lower level one, often costs the equivalent of from six months to one year’s pay. This cost becomes twice higher to replace highly skilled technicians, professionals and managers. This report is further strengthened with study conducted by the Corporate Advisory Board...


SAS Institute 1. What do I think are the key values of the firm? 2. How do SAS's values and goals motivate employees?

1345 words - 5 pages employees, to a massive corporation with 200 offices in more than 50 countries and nearly 10 thousand employees.SAS Corporation's key values are Employees Welfare, Empowerment and Loyalty. The corporation's operational goal statement is to deliver superior software and services that give people the power to make the right decisions. These values and the corporation's goal have motivated their employees to an excellent performance throughout the years

The Behaviorist and Cognitive Approaches to Psychology

1422 words - 6 pages The Behaviorist and Cognitive Approaches to Psychology In this essay I am going to explore two of the major approaches to Psychology, Cognitive theories and Behaviorist theories. I will discuss in some detail the two approaches, state how they compare and illustrate the similarities and the differences between them. John Watson, one of the founders of Behaviorism, based his theories on the principles of learning

The Advantages and Disadvantages of teleworking to Employers and Employees

1725 words - 7 pages times can only lead to a more satisfied employee. Flexible working times also mean employees with other commitments can structure their work around other activities such as the care of children or an elderly relative for example.One of the main benefits of teleworking is the time saved from not having to commute to and from the workplace. The money saved through not having to travel is also going to leave the employee more satisfied in the long

The Right to Privacy for Employees and Their Email

888 words - 4 pages ? privacy rights (Coelho). While employees may feel that their privacy is being violated, there are many reasons why a company should monitor their employees e-mail.The first reason why companies monitor their employees e-mail, is to protect themselves from harmful events. The company may engage in monitoring employees? e-mail messages for valid business purposes, including employee supervision. All employees will be informed of such monitoring and

What reasons motivate people to immigrate to the United States

1145 words - 5 pages What reasons motivate people to immigrate to the United States?We know that most newcomers leave behind poverty and unemployment in their homelands in search of better fortunes in America. However, research on this subject suggest that the causes of immigration are often more complex and numerous than most assume. The capacity of natural disasters, environmental crises, overpopulation, wars, and civil unrest to uproot and set in motion millions

The Distinction Between Deep, Surface and Strategic Approaches to Learning

2647 words - 11 pages In this research of the topic, I will firstly examine the ‘characteristics’ of students who take deep, surface or strategic approaches to learning in higher education, and explore how these approaches are distinct from each other using literature from notable authors researching the topic of ‘approaches to learning’ mainly in higher education. Secondly, I will consider the ‘usefulness’ of these concepts in understanding how students learn and

Motivation Techniques for Businesses to Motivate the Work Force

1164 words - 5 pages Motivation Techniques for Businesses to Motivate the Work Force Introduction ============ For this assignment I am going to look at different motivational techniques that businesses use in order to motivate their work force, I will then decide on which I feel to be the most effective and why it is so effective. Hypothesis ========== All businesses want a motivated workforce, and expend a lot of time

Understandings and Approaches to Human Trafficking in the Middle East

1719 words - 7 pages workers who have completed to years work with one employer can change jobs if they so choose and that employer cannot prevent them from doing so” (118). Still, Mahdavi and Sargent argue that while in the case of domestic workers, agricultural workers, and caregivers “are subjected to the laws outlined by the kafala” they “are not protected by the laws, which always in practice favour employers over employees” (20). Therefore it is important for

Traditional And Utilitarian Approaches To The Euthyphro Dilemma

1842 words - 7 pages Traditional And Utilitarian Approaches To The Euthyphro Dilemma In the Euthyphro, Plato describes the proceedings of a largely circular argument between Socrates and Euthyphro, a self-declared prophet and pious man, over the nature of piety and even of the gods themselves. The issues raised in this dialogue have been reinterpreted and extended to remain relevant even with a modern theological framework, so much so that the central issue is

A Critic of Robert Frost's Poems and How they Retain to Beauty

1522 words - 6 pages Each day we walk outside and we see something beautiful. It is called Nature. Outside it holds so much more than we can see. We love the world around us and it is up to us to see it. The world shows us all that it can hold. The problem is we look at the world and see simple things. We see things that have no meaning, but are just objects. However, everything in Nature can have a hidden meaning. “Vivid pictures of landscape, but in them the

Examine two content theories of motivation that you are familiar with and explain how these theories might help managers motivate employees more effectively.

1696 words - 7 pages " employees are different from those factors that motivate or "turn-on" employees. In the 1950's Herzberg conducted a series of interview to determine what people liked and disliked about their work. He divided the results into two. Those factors could cause both satisfaction and dissatisfaction named Hygiene factors and motivators respectively. Hygiene factors are the job context factors that did not make things better but prevented them from getting

Similar Essays

Goal Oriented Theory To Motivate The Employees

1157 words - 5 pages as a persistent and perfectionist manager. I like to compare my work to best in the field to set a goal for myself. I use this strategy to motivate my employees by showing them the best product available in the market and creative things we can do to improve over it. In this way, they are very clear on their goal and expectations. I believe a person will do or at least try to do well if they know whats expected of them. After setting goals, I urge

The Importance Of Empowerment To Motivate Employees

2124 words - 8 pages employee. The multifaceted tool that is empowerment is an abstract but endlessly effective method to improving employee-employer relationships, lessening the stress level within the workplace, and increasing consumer satisfaction. By simply placing instilling a greater sense of trust within employees and communicating with all levels, information networks will open within a company and ideas will flow freely. The ability to motivate employees and give them satisfaction is invaluable to a company and should never be overlooked.

The Title Is Employees Will Work Harder If You... This Is About Employee Motivation. The Importance Of Employee Motivation And The Proper Way To Motivate.

1761 words - 7 pages Employees Will Work Harder if You...Organizational Behavior - News BriefMarch 18, 2003Employees Will Work Harder if You...Introduction:There are many different techniques that can be used in order to reward others for a job well done. It is crucial for businesses to analyze these different methods and implement the one(s) that work(s) the best for them. There are many alternatives that an employer may choose to motivate its crew. There are

Employees And The Right To Strike

775 words - 3 pages Employees and the Right to Strike There are many arguments about whether or not Employees should have the right to industrial action. I have looked at many different sources and have brought my research together into this essay. A reason supporting the point that workers should be allowed to strike is so they can fight against poor safety conditions. For instance, working in the nuclear power industry etc, any