The Dual Trajectory Of Organizational Failure: Decision Making And Communication Structures Essay

2372 words - 10 pages

UTM
Course Code: SOC361

Organizations have distinct formal structures, which have unanticipated consequences for the organizations and its members. Decision-making and communicational structures within the organization are crucial in determining organizational future. The purpose of this paper is to demonstrate how ‘management decision-making’ and ‘communication problems’ prevalent within an organization result to its failure. This paper will incorporate the Hovey and Beard case and the Wilson ice cream case as they serve as perfect examples illustrating management decision-making problems to be more significant than communication problems in explaining organizational failure. Hovey and Beard’s and Wilson’s company had similar decision making structures that incorporated ‘centralization’, where decisions were made in a hierarchal manner, awarding the ultimate decision making power to the owners of the company (Tolbert and Hall 2009:37). Centralization perpetuates bureaucracy, where the organizational structure becomes rigid, reducing lower level people to be minimally autonomous. Correspondingly, both companies shared similar communicational structures that failed to incorporate ‘socioemotional communication’ between people at opposite extremes of the organizational hierarchy (Tolbert and Hall 2009:128). The vertical hierarchal structure that incorporates centralization hindered socioemotional communication, resulting in organizational failure.
HOVEY AND BEARD CASE: BACKGROUND
Hovey and Beard Company manufactured wooden toys for children. The manufacturing process involved assembly chains with hooks, where employees added appropriate paint to the pre-assembled toys and hung them on the hook. The employees used for this manufacturing process were recently hired women, who attained a learning bonus and a group bonus upon exceeding the production limit. Bonuses functioned as motivational means to allow women to learn faster. The bonuses were decreased monthly and were disregarded after six months.
Unfortunately, after two months, employees started voicing their complaints that mostly highlighted ventilation issues, the fast speed of the hooks and the incorrect incentive pay calculation that hindered their work ability. Women wanted some form of autonomy in regards to their working conditions. These factors negatively impacted women’s productivity, causing them to be inefficient. The supervisor spoke to the owners and the engineers regarding the prevalent problems, which ultimately led to the company’s agreement to provide the women with three fans to solve the ventilation issues. Likewise, women were awarded autonomy, as they were able to control the speed of the chain, which was originally set by the engineers. Even though the speed set by the women was below medium, the women were actually working at a higher pace on average. These changes enhanced women’s productivity by ‘30-50%’, allowing them to earn higher individual and group bonuses...

Find Another Essay On The Dual Trajectory of Organizational Failure: Decision Making and Communication Structures - Essay

Challenger Disaster: The Challenger tragedy was as much a failure of decision-making as of technology

1386 words - 6 pages The Challenger tragedy was as much a failure of decision-making as of technology. The determination to launch was made under so much emotional pressure that standard measures of the National Aeronautics and Space Administration were avoided, and the objections of specialists and engineers were either overruled or kept from main decision-makers. The pressures on NASA were forceful and diverse. They included the need to lock Congressional

Decision Support Systems in Organizational Decision Making

880 words - 4 pages Decision Support Systems in Organizational Decision Making Decision making refers to the process of finding and selecting options according to the priorities and values of the person making the decision. Since there are many choices involved, it is important to identify as many options as possible so as to pick the option that best fits a company’s target, goals, values and vision. Due to the integral role of decision making in company growth

Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile

774 words - 4 pages recruit and hire talent from different cultural backgrounds and ethnicities. DuPont’s belief is that differences bring new perspective and innovation to maintain competitiveness (Kilaru and Pan, 2013). Diversity in age, ethnicity and cultural background is a breeding ground for strategic ways of doing business. The text, Organizational Behavior, workforce diversity helps to expand organizational capabilities and increases access to diverse

Organizational Influences: How does Ethics and Technology Affect Decision Making

1310 words - 5 pages Organizational Influences PAGE \* Arabic 1 Organizational Influences:How does Ethics and Technology Affect Decision Making#######XXXXXXXXXXMGT 331INSTRUCTOR14 October 2007Organizational Influences: How does Ethics and Technology Affect Decision MakingAbstractThis paper will attempt give explanation to the organizational influences in the workplace that can cause an increase level of stress due to ethical-type decisions and technological

Compare and contrast the four styles of creative intelligence and their influence on organizational decision making. Discuss how the five forces influence mental models/mindsets

1020 words - 4 pages and the outcome or results achieved." The four styles of creative intelligence are intuition, innovation, imagination, and inspiration. Intuitive style focuses on past experiences for decision making. These individuals tend to be hold jobs such as managers, politicians, and actors. Innovative individuals use factual data to make decisions and solve problems. Inventors, engineers, and scientists are typically innovative. Imaginative deals with

Rationality and Non-Rationality in Organizational Decision Making," in reference to "Standard Operating Procedures

750 words - 3 pages For this case analysis I will use the article from Part V, "Rationality and Non-Rationality in Organizational Decision Making," in reference to "Standard Operating Procedures." Standard Operating Procedures are often implemented to reduce or simplify problems, decrease the decision making process, create a fixed routine; our text states that, "organizations try to simplify problems" (Handel, 2003, 181) in using Standard Operating Procedures

hrm Equal opportunity policies can be seen as an attempt to eradicate consideration of social differences from organizational decision-making using bureaucratic means”

1243 words - 5 pages The primarily responsible for implementing and managing diversity and equality of opportunity in the workplace rests with-in the line managers or the line management of an organization."Equal opportunity policies can be seen as an attempt to eradicate consideration of social differences from organizational decision-making using bureaucratic means" (Liff, 1999)Legislation within the year 1970s, supported by the structure developments within the

How Martketers Use Nonverbal Communication to Influence Consumer Decision Making Process

1458 words - 6 pages communication • Symbols of communication • Supporting Material • Experiments performed • Statistics • Other researches information Conclusion: • Consumer Decision making process and nonverbal communication directly connected. Bibliography: • Babin/Harris CB5 • Professor Constanzo. Consumer Behavior Class, MK-301-02 Components of Nonverbal Communication Voice: Paralanguage, paralinguistics, vocalics Body Movement

The Role of Perception in the Decision-Making Process Essay

2065 words - 8 pages combination of perceptive shortcuts and the rational decision-making process. Ethical or moral decisions are shaped by a person's perception of the balance between organizational values and his or her personal value system. Based on these findings, one can conclude that successful people do try to make rational and logical decisions. However, due to internal and external factors of perception not all decisions are rational and logical. The reality

The Process of Decision Making

1250 words - 5 pages Organizational behavior helps managers to improve the organization in a good way. Decision making process is the one of the behavior in human organizational behavior. According to McShane and Von Glinow (2000), “decision making a conscious process of making choices among one or more alternatives with the intention of moving toward some desired state of affairs”. Decision making is a linear process and it includes six steps such as identifying

THE PROCESS OF DECISION MAKING

1148 words - 5 pages Introduction Decision making can be defined as "the act of choosing from among alternatives" (Naylor, 1998, p. 339). In the organization, decision making is quite important for the managers to choose the best choice for establishing their goals. Manager will make a rational and logical decision to overcome the issues. As Daft (2010) mentions, there are six important steps in the decision making process which are recognizing the problem

Similar Essays

Police Administration: Planning, Decision Making, Organizational Communication, And Leadership

1270 words - 6 pages Planning and Decision-Making: The International Association of Chiefs of Police Research Center Board of executives, Smaller Law Enforcement Agencies Technical Assistance Program developed a New Police Chief Mentoring Project (IACP, 2013). Supported by the Bureau of Justice Assistance, U.S. Department of Justice, the focus is to make available official support to newer law enforcement leaders in the first three years of appointment, who are

Compare How The Organizational Structures And Communication Policies Of The Communications Task Force And Company K

6770 words - 27 pages compared to Company K's, whose management styles had cultural gap in between. This difference in management style conflicted with goal setting policies of Company K, which is the single dominant practice for motivating people.SUMMARYCompare how the organizational structures and communication policies of the two firms resulted in performance difficulties and motivational problems for Jane and Dylan. Use organizational structures concepts, a process

The Organizational Process Of Decision Making In The Cockpit And Shared Mindfulness

2055 words - 9 pages literature is decision-making, as the consistent high quality of this organizational process in uncertain situations differentiates HRO from other organizations: In other words, constantly making good decision results in high quality and reliable operations. Herbert Simon, who was one of the first authors to shift the attention from organizations as rational machines to organizations as arenas in which complex organizational processes occur

Organizational Behavior Trends: The Influence Of Ethics In Decision Making And The Impact Of Technology On Work Related Stress

975 words - 4 pages Integrity. (Seligman, 2002) He notes that when these values are used together along with aligning actions to these principles and corporate behavioral standards, it can increase the likelihood of ethical organizational behavior.Courage and Integrity in particular is prevalent when making decisions in the corporate environment. To practice ethical decision making, the courage to do the right thing consistently without regard to personal