The decision-making process in business is an important part of a company’s success. Making the right decision relies on using the attributes of critical thinking. The following will show the relationship between decision making and critical thinking and how one company uses critical thinking in its decision making everyday to maintain the company’s health and customer satisfaction.
“Critical thinking is the disciplined art of ensuring that you use the best thinking you are capable of in any set of circumstances” (Paul & Elder, 2006, p. xviii). Critical thinking involves the capability to think rationally and fair-minded. One must have the ability to employ his thinking reflectively and independently. Critical thinking is more than just thinking "naturally." It involves analyzing oneself and self improvement. One needs to do more than gather information when making a good decision to think critically. Even if someone has a good memory and knows a large amount of facts is does not necessarily mean that he thinks critically. As a critical thinker one needs the ability to determine the consequences from what one knows, to know how to make use of information to solve problems, and seek reliable sources of information to inform oneself ("Module: About Critical Thinking", 2011). Critical thinking in business in important because it helps one recognize the prejudices, false beliefs, and habits that may lead to flawed decisions.
Effective decision making involves the ability to identify consistently and select the best choice among multiple options. This is true both personally and professionally. For the decision making process one may use a decision making model. A decision making model is an orderly means by which one can reach a decision. The model helps to organize facts to ensure that everything is reviewed because it has specific steps to follow. When one takes the time to follow the steps it is less likely critical facts will be missed and therefore helps find a solution without making a hasty decision.
In business one’s judgment may be influenced by his education, personal beliefs, or stress. Often one is not aware he in not making objective decisions therefore, before a decision is made one needs to use critical thinking to determine the best choice. According to "Critical Thinking And Creative Problem Solving" (n.d.), “Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential” (para. 2).
Critical Thinking at Work
My former employer, Valley Refrigeration and Air Conditioning, Inc. is a small family owned business. The company repairs and installs residential and commercial heating and air conditioning (HVAC) equipment. Every day the company receives service calls. The calls range from a noise from an HVAC unit to no heat or air conditioning. One may believe that scheduling...