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The Role Of Nvc In Interpersonal Communication

1827 words - 7 pages

The Role Of NVC In Interpersonal Communication

During interpersonal communication only 30% is communicated verbally.
The remaining 70% is messages sent, sometimes unconsciously, as
non-verbal communication. NVC is seen to transmit emotional
information that our ordinary speech does not. It can be divided into
nine main areas and these can be divided into many sub divisions. It
is worth remembering that all the areas interact with each other and
they co-exist alongside speech. Also, NVC differs dramatically from
culture to culture. Each culture has evolved its own particular NVC.

Gesture can be defined as an action or signal that is intentional and
communicative. In other words, we are always aware of our gestures as
we use them voluntary. It is often used in conjunction with speech (a
wave and a spoken hello) or it can be used to communicate when speech
is difficult or unnecessary. (Such as a finger to a pursed lip to
indicate silence) Another common use of gesture is when we wish to
communicate insults or displeasure. However, we must be aware of how
gestures can vary from culture to culture. The thumb up gesture of
Western Europe, that means good luck, is an extremely rude gesture in

Kinesics is closely linked to gesture. We use small bodily movements
that emphasis our speech. Small hand movements, head nods, gaze shifts
and facial expressions are all unconscious movements we use while
engaged in interpersonal communication. These movements are often used
alongside our speech to clarify and punctuate our utterances. Studies
show that if we are trying to make our spoken conversation more
persuasive we use more open hand movements.

Charles Darwin published the first major study of facial communication
in 1878. Darwin concluded that many expressions and their meanings are

The facial area is the most important area of NV signalling, and
although studies indicate that the facial expressions of happiness,
sadness, fear and surprise are universal across cultures, judging
expressions from individuals can be problematic. Negative expressions
may be cancelled as culture often dictates. The Japanese are taught
from an early age not to show negative emotions such as anger or
sadness, they consider smiling as a courtesy and they may keep smiling
even if you have angered them. The "eyebrow flashing" that occurs when
people greet each other from a distance may be universal, except in
Japan it would be considered indecent.

By looking at someone's face we can learn a lot. Age, gender and
cultural origins can be determined, and this can lead to stereotyping.
We all have the tendency to make assumptions about a person's
character based on the information we perceive from someone's face,
even if we know little about him or her. A course unshaven face with

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