The Pegasus Hotel
The Jamaica Pegasus Hotel in Kingston Jamaica is a premier business and leisure hotel. The Jamaica Pegasus is in the vicinity of major businesses, attractions and entertainment in Kingston.
The hotel has 9 conference rooms for these events. The hotel is also affiliated with American Airlines. The hotel has special deluxe suites which include: the Deluxe Junior Suite, Royal Junior Suite, Royal One Bedroom Suite and the Royal Luxury Suite.
The Pegasus Hotel services include:
• Daily Maid Services
• Restaurant services
• Bar services
• Room Service
• Bell Service
• Business Centre
• Olympic Sized Swimming Pool
• Two outdoor Tennis Courts ...view middle of the document...
This is more like experiences. In this case the hotel should provide unforgettable experiences, which will encourage customers to come over and over wanting more .Ways in which this can be done are; creating new attractions and sustainability of services.
Inseparability- this means that the service that is provided to the customers can not be separated from the service provider, in this case the employee becomes a part of the service. In the hotel industry, customer plays an important role in the production process as the customer’s presence and active participation is vital to the service encounter. Service providers should be properly trained how to deal with customers and resolve customer conflicts as the consumption of the service may take place in the presence of other customers who share their experiences. The Pegasus can create affordable packages which offers specific services of quality to their customers.
Perish ability- because Services are intangible it can never get perished, because the service cannot be stored. This means that, unlike manufactured goods, it is not possible to have a final quality check. Perishable services...