The principles of effective communication and teamwork
Table of Contents
General communication skills 3
Cultural differences (High + low context) 3
Engaging the audience 4
Interpersonal skills 5
Techniques and cues 6
Positive and negative language 7
Body language 7
Subtle and micro expressions 7
Communication in writing 8
Formal (Proof reading, contents page, cover page, clear work, spell checked, grammar) 8
Informal (Instant messages, smileys/emoticons) 8
Note taking 9
This report shall be explaining the different principles of effective communication and to demonstrate how to use IT to aid those communication skills. This report shall also outline the potential barriers of effective communication and explain different mechanisms that can reduce the impact of communication barriers. There are 4 main stages of communication these are:
- Transmit – This is where the information or message is given out, whether it is written, verbal or visual.
- Evaluate – This is where the person receiving the information may ask questions or paraphrase what they have been told.
- Accepts – This is where the transmitter understands whether or not the person they are communicating with has understood what has been said.
- Receives – This is where the person who originally transmitted the information may either continue to transmit information or try to clarify the point they tried to make, this may be done by rephrasing what they said or even just reiterating the point.
General communication skills
Cultural differences (High + low context)
While communicating the cultural differences between various groups have to be taken into account as different cultures have different ways of communicating. The difference is most commonly seen between high and low context cultures. High context cultures have a very ‘traditional’ way of communicating, this shown through the fact that high context cultures (e.g. Japan, France) are very indirect about the point they are trying to make, and will often trail off while making said point, or they may make multiple points at the same time. Whereas low context cultures (e.g. America, England) are very direct when they are making a point, this is shown through the fact that they are straight to the point on, what needs to be done, when it needs to be done by and how it should be done. This difference can cause a breakdown in communication as when talking to each the other the different cultures may feel like the other one is insulting their intelligence or that they are not explaining things well or even overcomplicating the task at hand. An example of these would be if a French person was to come work in an English factory, they may feel like their intelligence is being insulted as the English are a low context culture and they explain everything step-by-step, this may be misconstrued as an insult when in actual fact it is just the way...