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The Registrar General Department In Jamaica

2560 words - 10 pages

INTRODUCTIONThe long-term effect of corporate downsizing has affected the way organizations are managed. This research looks at the problems facing the downsized organization and the psychological impact affecting the retained employees.The organization being looked at is the Registrar General Department (RGD). This organization, while not characterized by competition, is characterized by continuous change in order to cope within the dynamic environment. The company is currently undergoing forms of restructuring to enhance its ability to sustain itself financially.The employees at the organization as a result of the changes are suffering from low employee morale, motivation and commitment, which negatively affect their performance. These problems will be diagnosed in order to produce effective organizational behaviour solutions to turn the situation around.The Registrar General's Department (RGD) is a revenue-earning Department and operates under the aegis of the Ministry of Finance and Economic Development. It plays a key role in national development as it is the only repository in Jamaica, which is responsible for the registration of births; deaths; marriages; compilation and issue of historical information on vital events to various agencies; recording and safekeeping of public documents; and providing certified copies of all records on request .RGD was accorded Executive Agency status on April 1, 1999. The agency is one among four pilot entities in Jamaica, which became Executive Agencies under the Public Sector Modernization Project (PSMP). An Executive Agency is a semi-autonomous Government entity, which focuses primarily on the delivery of services with a results-oriented approach. The primary aim is to reduce central control and delegate authority to the Chief Executive Officers (CEO) in the various government institutions to substantially improve the quality and quantity of services provided by Government agencies. Financial and Human Resources Management authority are delegated to the CEO and he/she is held accountable for achieving stated results economically, and effectively. The CEO is required to meet performance target, which are agreed with the respective portfolio Minister.The Executive Agency concept was introduced in Britain in the 1980's under the Thatcher regime . The establishment of this concept has resulted in Administrative Reform. This means a move away from command and control, rule-bound, initiative-stifling and inflexible bureaucracies to be more responsive in the delivery of quality goods and services to the public. Roger Smith in a newspaper article highlighted the main administrative reform tasks, which included performance-based management, training, accountability, contract-based employment, organizing adequate human resources and manpower development.One of the constraints that plague the RGD was the bureaucratic red tape and the low level of functional specialization. As such, there were two major forces of...

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