Organization is a structured social system consisting of groups and individuals working together to meet some agreed-upon objectives (Greenberg & Baron, 2011). Coping is defined as dealing effectively with something difficult (Cope, n.d).
Stress is a state of mental or emotional strain or tension resulting from adverse or demanding circumstances. In organizations, stress is an extended phenomenon and is considered to be the result of factors such as leadership style and quality, balancing efficiency of services with high quality standards, the increasing “24/7” mentality, structural changes and changes in business processes, and the quality of communication throughout the organization which has an extensive practical and economic consequences (Manning & Preston, 2003).
Emotions are affective, short-lived, relatively intense, and they typically interrupt thought processes (as cited in Grandey, Tam & Brauburger, 2002). According to Ashkanasy (2003), emotions in organization can be traced from multiple levels which are emotions within a person, between persons, in interpersonal interactions, groups and teams, and organization culture and climate. However, the first three levels are normally more concerned and discussed because emotions is an extremely personal subject (Ashkanasy, 2003).
Coping with organizational life is a greatly concerned phenomenon in the modern era especially when organizations are constantly changing due to new trends and needs, in order to maintain their competitiveness. Such changes in the organization’s climate may trigger a stressful environment among the employee and also a disruption on their emotions. As a psychologist, we are eager to find out about the causes of people’s emotional reactions on the job and how they influence those individuals plus seeking for alternative solution to ease this problem.
In search of the relevant information, we conducted an interview at Sweet Hut Kampar. Sweet Hut, being a franchising business was initially founded by three young man who foreseen the potential in the desserts industries. They recruited Andy from Hong Kong who has 20 years of experience in making dessert. Andy’s broad knowledge in desserts making has provide Sweet Hut with unique and all-around-the-world recipe. Their mission is to make every Malaysian fall in love with their fancy desserts and also enjoy the lovely ambience which resonates with their brand “Sweet Hut”.
We chose to interview the branch manager of Sweet Hut Kampar, which is Bryan. He is a very nice and easy-going person as he accepted our request to interview him without any hesitation. Although we are just students, he still treated the entire interview seriously. The interview was carried out on 1st of March, between 8.30pm and 9.15pm.
Bryan treats his staffs very sensibly. He dislikes using harsh way such as scolding and punishing because he knows that those are not going to help with the situation at...