This website uses cookies to ensure you have the best experience. Learn more

The Significance That Changes In Telecommunications Industry Have Had On Information Management: A Case Study Of The Impact Of Advances In Vo Ip Over Call Center Management.

2503 words - 10 pages

1.INTRODUCTION:Information Management has become a strategic resource. A crucial step just step before achieving total Knowledge Management (KM) in an organization, it's considered as foundation to running any successful organization which can have potential to grant adequate Return on Investments (RoI), over it's IT spending, in near and far future.Whilst observers and forecasters describe and predict the oncoming of an information society, or information economy, firms and their managements have been investing in information technology (IT) to seek strategic and competitive advantage. A number of well known exemplars have had headline impacts as they create apparent competitive edge, produce significant productivity and performance gains, or provide new ways of managing and doing business. The exploits of Merill Lynch, American Hospital Supply, or American Airlines in the USA, Reuters, Thomson Holidays, and the Nottingham Building Society in the UK have excited or alerted even the sternest critic of computing and IT.Especially in the last decade, the advancement in Telecommunication infrastructure and new technologies in enabling high speed transfer of data over Public Switched networks, has brought about changes in Information Management as well, indirectly affecting how we conceptualize the organization and as to how, managers and specialists work. Often there is a correspondence between new organizational terminology and the language of IT. Networked organizations, inter-organizational alliances, distributed organizations, and the intelligent or knowledge-based corporation, are examples.All this speculation and analysis is predicated maybe at a conceptual level on organizations being seen as systems or structures of communication and information processing. In this light, new advances in communication technologies might allow us more choice in organization design and the ability to increase our information and communication channels.Managing the Information and converting it into KnowledgeMore important than any IT systems one might implement, it's the always availability and fast retrieval of the Information itself. To Identify the information frontline staff and customers require, and gather this together as soon as possible, form the basis of knowledge and core of Information Management. Once we have the raw information, to shape this into a structured and usable knowledge repository wouldn't be much of a problem. Only then will we be in a position to deliver a complete KM solution. In this age or doing businesses online, one is responsible and legally accountable for every piece of information provided to customers, either on or offline. When the stakes are so high, it's utmost desirable to have our Informational Databases accurate and up to date.The following points are utmost essential to bring this about. There are a number of practical steps one can take to ensure information accuracy:·We should have in place a permanent team...

Find Another Essay On The significance that changes in Telecommunications Industry have had on Information Management: - A Case Study of the Impact of advances in VoIP over Call- Center Management.

Assess the impact that Britain's union with Europe has had on the Doctrine of Parliamentary Sovereignty

2220 words - 9 pages ECJ held that a provision of a directive which specified the commencement date of a Treaty provision had direct effect in the case of Franz Grad v Finanzamt (1970) and a substantive provision of a directive was held to have direct effect in Van Duyn v Home Office (1974).In Marshall v Southampton and South West Hampshire Area Health Authority (1986) The ECJ held that whilst a Directive might be invoked against the state, even when it acted in a

Explain the manner in which Irish people have been racialized in Britian and discuss the impact on people of Irish ethnicty living in that country

1685 words - 7 pages ’, along with their ensuing implications, have changed and manifested through the centuries. Ultimately the concept of ‘race’ is an historic human construct based around the idea of differing phonotypical human characteristics, for example, more pronounced skin colour and hair texture, among many others. By defining these characteristic as being different on a biological level, it affords the dominant group the ability to acquire and wield power over

Outline some of the major changes that have taken place in family life since the 1970s and discuss the concerns arising from these changes

2385 words - 10 pages no longer have children.Another technology that has had a large effect on family life is contraception. In the past, families often had many more children than in contemporary society. This was so their children could go to work and provide for the family, but also because they didn't have the technology. Contraception has become increasing important over recent years with youth culture of today 'Drugs, Sex, Rock and Roll'. In contrast to this

Industry Research Completion. provide an Economic Profile of the Industry You Have Researched. In Your Paper, Discuss How the Following Impact the Industry

2415 words - 10 pages Danilo Villegas Industry research completion | PAGE \* MERGEFORMAT 1 Industry research completionDanilo VillegasAxia College of University of PhoenixThe pharmacy market is among the industries that have a tremendous impact on the economy and the well-being of the population of our country. Pharmacies are active in the market for drugs. This market has special characteristics which make it so different from other markets; for instance, patients

Driver Fatigue: A look at the impact that driver fatigue has had on our roads

1821 words - 7 pages crashes, it is often found that drivers fail to gain a sufficient nights sleep before setting out on their journey. However, the quantity of sleep is not always a problem, the quality of sleep can also play a part. Having a restless night or simply laying in bed can often give people the false impression that they have had an adequate rest period, when in actual fact their bodies are not in an ideal state to take to the roads.The build up of lost


1426 words - 6 pages businesses. The Impact of bank disintermediation on a society or the world in general could be that it is cost effective especially with the use of technology, which has allowed a significant shortening of production and delivery chains, and has allowed quantifiable reductions in transaction costs. It changes the cost structure that shapes a firm’s relationships with other businesses. At every stage of the value-added chain, an intermediary often

The impact that William Playfair had on the modern ideas of graphing and plotting. Many say that Playfair is the originator of the modern graph

526 words - 2 pages was educated at home by his father until the age of fourteen, when he was sent to a university to study mathematics. Not much is recorded of William Playfair until around 1785.In 1785, as Robert L. Harris states in his book, Information Graphics, William released a collection of statistical graphs on the British economy, titled Commercial and Political Atlas. This collection contained 44 charts, all but one of which are time series plots, since

How the Developement of the Printing Press Had an Enormous Impact in Europe in the Middle Ages, and Later Translated into a Paradigm That Would Change the World Forever

812 words - 3 pages similar origin and both have contributed to paradigm shifts that have revolutionized humankind.Perhaps one of the greatest advances in human communication was the result of a paradigm shift that arose in the mid-fifteenth century. The development of the printing press, by Johann Gutenberg, profoundly changed the global culture and had a direct affect on the scientific revolution. Johann Gutenberg's invention of movable type inspired the making of

Employee Relations - Discuss the political, economic, social and technological factors that have had the most significant influence on employee relations over the last 25-30 years

3005 words - 12 pages The last 25-30 years has seen major changes in the context of employee relations within UK organisations. The factors that have had the most significant influence on these changes are political, economic, social and technological of which I will be discussing to identify what particular influences these factors have had on employee relations over the last 25-30 years. To do this I first need to define the meaning of employee relations, which can

Factors that have an Impact on the Cost of Higher Education

1811 words - 7 pages administrative cost have increased. A couple of which suppose increases in administrative costs are a function of administrators taking on functions formerly performed by faculty or a function of the self-perpetuating growth of administration. Broader fiscal issues include the influence the recession has had on the funding of higher education. The downturn that arguably began in late 2007 has taken a vicious toll on state revenues as its impact

Impact that Television Images have Over Spectators

2385 words - 10 pages In this article, Druckman, J.N. (2003) evaluated the impact that television images have over spectators when evaluating each debater. By comparing the results of an audio (radio), and audio-visual (television) presentation of the same debate we are able to understand the real effects that television has on voters’ decision. The first Kennedy vs. Nixon debate is the perfect example to assess this problem. This debate is one of the best known

Similar Essays

Motivation And Employee Incentives In The Call Center Industry Case Study

944 words - 4 pages business rate could build. Since chiefs might be cognizant of how to pull in and spur their staff, more persons might be energetic to join the call focus industry. To be a great supervisor one must be an individual’s mover, who spurs workers to expanded benefit Try to comprehend where the individual is originating from. We all have distinctive thought processes. In the event that executives don't distinguish soon what are their representatives' intentions they will be bound to lose some of their best individuals. Inspiration is the most basic element in gainfulness. Inspiration is the key.

The Impact Of Information Technology On The Automotive Industry

1209 words - 5 pages significantly changed over the past 15 years. It was in 1984 that everything was hard copy. Then, in 1993, the company was limited by computers. Now, since 1999, National has become paper intensive, meaning it's paperless. When I was employed there, a wall of filing cabinets was the location of all its files. Now, they're not needed.With the result of information technology advances, National has definitely become more competitive. It is constantly on

"Explain The Impact That The Dismissal Of Gough Whitlam And The Labour Party Has Had On The Civic Life Of Australia In The Twentieth Century."

895 words - 4 pages Law Courts, funded the arts and film industry, assumed federal government responsibility for Aboriginal affairs (health, education, welfare and land rights), scrapped royal patronage, and replaced "God Save the Queen" as the national anthem with "Advance Australia Fair."On becoming leader of the Opposition, Fraser had announced that he would allow the government to govern, but kept his chances open to block the budget in the Senate and bring down

Comparison Of How Gillian Clarke In ‘Lament’ And Boey Kim Cheng In ‘Report To Wordsworth’ Explore The Impact That Man Has Had On The Environment

1200 words - 5 pages language‘ would imply the death of language and thus mankind. As in ‘Report to Wordsworth’ the ending leaves a strong impact on the reader through the idea of an apocalypse. I think both poems explore the environmental problems in depth. I personally enjoyed reading and analyzing ‘Report to Wordsworth’ as well as ‘Lament’ very much, as they have various deeper implications that can be perceived differently by different people. ‘Lament’ and ‘Report to Wordsworth’ both achieve getting the reader to think about the present-day environmental issues and what role they play in that process.