Tim Horton's Entering New Market Uk Essay

4039 words - 16 pages

Cornerstone of Success
Cornerstone of Success"Oh god, how can I solve this?" John asked himself, walking out from his temporary office in Gulf bank head office at Kuwait. John headed toward the Starbucks Coffee shop located couple of blocks away from the bank. John ordered his favourite large double-double and relaxed himself in his corner table. He looked puzzled and with a sigh of despair, he was making note while sipping his coffee.John KudosJohn kudos, a senior consultant at Amazon Consulting Inc. in Dubai, returned to his office after a short vacation to Hawaiian Island along with his wife Linda and his two lovely kids; Thomas and Michael. Once at office John was immediately asked to meet Terry Sandler (President of Amazon Consulting Inc.) and not to his surprise, Terry briefed this special assignment for John.Ali's Concern:Terry explained John about her recent meeting with the CEO of Gulf Bank, Mr. Mohammed Ali and his deep concerns about the problems that exist in their organization and his request to find the reason for the high attrition rate and low profits of their organization. Terry asked John to fly to Kuwait as soon as possible and passed on the information she collected from Ali.John collected some information from the Bank's website and other sources. He arrived at Kuwait airport, the place where he was going to spend next one week. A Marriott Hotel car was waiting for Johns' arrival and upon his arrival he was picked up and taken to the suite which was reserved for him.Day 1 at Gulf Bank:John started the first day of his assignment by a welcoming meeting with Mr. Ali in the CEO's office. Mr. Ali then introduced him to Mr. Kareem Abdullah, Vice president Administration & Support Group. Abdullah was surprised when he came to know the purpose of Johns' visit. It was clear that the VP-A&S was not informed by the CEO about the mission. After a small casual conversation, John asked Abdullah about the reasons for high attrition rate in the organization and drastic drop in profits. Abdullah replied that the employees remain non-committed to the organization and there is a severe problem of retaining the employees which increased the attrition rate.He further added that the employees quit their current job quite often and take new jobs once they receive an offer from other Banks, which has cost the Bank a significant amount considered as loss.He mentioned that Gulf Bank spends a certain amount of money to train its employees and in return, they just migrate from the organization to another. He was upset from this issue and blamed the employees for their triviality. John was perplexed about the problem and asked himself why an employee would leave the organization when he is well-treated? He felt this is just the tip of the iceberg.Dwelling From the Tip of Iceberg:John asked Mr. Abdullah about the systems and metrics which the bank deploys to evaluate the performance of its employees, their promotions, the bank's strategies in...

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