Total Mgt Essay

288 words - 2 pages

Total quality managementWhat is itHow is it implemented in our projectsPros consTotal quality management (TQM) is a system that comprises a set of integrated philosophies, tools, and processes used to accomplish business objectives by creating delighted customers and happy employees. There are four key elements that form the foundation of TQM: people, continuous improvements, process and the customers ...view middle of the document...

For the employees, training specialist would provide continuing support to our employees and examine the performances to check for improvement or figure out whether needs other training to help them to improve; process, the problem-solving process and quality improvement process provide employees with basic tools and a common language for continuous improvements (Price, M. J., & Chen, E. 1993); Finally, the customers and customers satisfaction. By proving expected quality of services, to gaining customer satisfaction is again the mean point of our projects.Price, M. J., & Chen, E. (1993). Total Quality Management in a Small, High-Technology Company. California Management Review, 35(3), 96-117.

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