Total Quality Management Essay

1192 words - 5 pages

Defining total quality management [TQM] involves the overall operational process involving all employees of a company, from the top management personnel to the production personnel developing and distributing the company products, from the internal workings of the company to the external final use of the product. TQM includes management spearheading quality processes and filtration of those processes throughout all management and non-management personnel, involves thorough statistical analysis, and provides employee empowerment, along with continuous customer evaluations for the success of global development and distribution of a company's products and services.Burrill and Ledolter (1999) ...view middle of the document...

Businesses are providing mass product for global consumption providing on demand world-wide delivery in hours and days, resulting in consumers demanding high-quality products and services at lower prices.A coworker within my company recently relocated to Frankfurt, Germany as an expatriate employee for a two-year span. The internet yielded a business provider that enabled a gift delivery paid for in US dollars, transferred to the Euro denomination, and delivered the product around the world in just a few short hours.Compare and ContrastBefore total quality management and globalization evolved to current levels of business strategies, traditional management styles employed educated and higher class people who made business decisions without firsthand knowledge or experience of the operations, yet placed quality responsibilities and failures on the employees producing and inspecting the products (Melnyk and Swink, 2005). Businesses were concerned with quantity rather than quality. A mindset took place for 30 years after World War II, perceiving with the end of the war the previous wartime quality courses were excessive and now was the time for civilian common sense. The emergence of the throwaway society, American business proceeded to focus on mass factory production for high sales and high profit (Burrill and Ledolter, 1999). Businesses believed quality prevention increased costs of production, reducing company profits.Quality was not completely ignored; it remained a focus for the operations areas, with the development of quality circles; yet America, the world leader in business, was not paying attention to the words coming from within the country since the 1920's from leaders such as Shewhart, Juran and Feigenbaum (Burrill and Ledolter, 1999). Japan paid heed to Feigenbaum's total quality control concepts, adapting total quality management methods since 1949, taking America by surprise in the automotive industry and far surpassing American business defect and failure rates in quality production. America woke up in the 1980s with the publishing of American Philip Crosby's Quality is Free and Japanese Kaoru Ishikawa's What is Total Quality Control (Burrill and Ledolter, 1999).Today top businesses have evolved into total quality management. Technology has introduced computers in the form of robotic automation widely used in manufacturing facilities in locations all around the world, desktop computers and software for general business and specific internal data management, and the internet for immediate product advertisement and delivery. Global outsourcing took precedence in determining low-cost material manufacturing and labor locations. Businesses have capitalized on global product demand; cable and satellite provide media and...

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