Total Quality Management
Quality Management and Productivity
Total Quality Management is an approach to management that was established or originated in the 1950's and over the year has become a very popular and essential element to success in the business world. The concept of Total Quality Management references to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and services to the customer base that will satisfy customer needs and wants (Padhi, 2008).
The culture and attitude of the organization is very important is respect to all levels of an organization and is what contributes to organizational operations. This means that processes and activities in production get completed correctly the first time and or meeting product standards that are put in place; eliminating defects and waste as much as possible from the organizational operations.
Total Quality Management Defined
To help illustrate the meaning of the concept defined a definition of Total Quality Management will be given along with a discussion including a description of the impact of globalization on quality. Traditional management styles with quality-focused management styles will be evaluated and compared for differences. Lastly, will be an explanation of how Total Quality Management applies or should apply to an organization. According to Burrill and Ledolter (1999) the definition of Total Quality Management is:
"Total Quality Management is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods and services (pg. 35)."
What this definition is saying is that Total Quality Management establishes emphasis on companywide quality, continued improvement, a quality oriented culture monitored very closely by management, and statistical tools that are used for designing and producing quality goods to the customer.
Global Impact on Total Quality Management
Globalization has become more and more popular as the years go by and affects people on a personal level by the products and services that are used as well as the professional level with increased opportunities and or job loss (J. Opinski, public presentation, February 1, 2008). Quality is affect in respects to global outsourcing, manufacturing, production, global supply chain issues, policies and procedures, culture and anything dealing with buying and selling in a foreign country.
The Total Quality Management concept actually originated globally, in Japan in the 1950's (Burrill and Ledolter, 1999). By the 1980's the Total Quality Management was beginning to become popular in the West. The US is already behind on this concept because Japan has been doing this for over fifty years now which is a disadvantage for the US organizations that want to go to the...