Total Quality Management Describe A Business That Adheres To Superior Quality: Dominoe's Pizza.

821 words - 3 pages

Total quality management is a process company's use to ensure superior quality by focusing on customer satisfaction, employee empowerment, and strive to keep a competitive advantage by implementing statistical tools and encouraging management to use these tools.The traditional quality management system was seen different from Total Quality Management as we see it today. Company's felt that quality could not be described accurately except for time and cost. So the emphasis was put on the product or service where the owner, president or CEO would make decisions on how the product or service should be and pass the processing plan down to the different levels of management whom would then pass the plan down to the operating employees. The operating employees' where then informed how top management wanted the process to work and then proceed accordingly. Quality standards were considered to be absolute. The company decided what the customer wanted and visional to whom and what quality the customer wanted.Top Quality Management takes into consideration the employee's opinion since theemployee's work more closely with the customer and understand the customers needs more so than top management. Not only is the product or service measured but also the customer's needs. Management's role in TQM is to be available to the employees. "Empowerment" was the new buzz word and employees were encouraged to take command of the situation since they were in direct contact with the customer. Customer service representatives listen to the customers directly. They hear their concerns, listen to suggestion and complaints and assure the customer our concern is with their needs and well as a quality service or product.Through past experience I have seen how "Quality" has changed. In the past the concern was the product or service. For example if the service or product was fictional and eye catching the company considered this outcome as success. Organizations today take into consideration the competitive advantage, customer expectations, quality and cost. Employee positions have been added or revamped so each department has a quality control team or person. The traditional structure was a level manager who made decisions based on basic knowledge of the product. Today company's are concerned with how long the customer waited before they received the product to how the product fits into the customers lifestyle. Company's realized that the customer's needs have to be met in order to have a successful product or service....

Find Another Essay On Total Quality Management - Describe a business that adheres to superior quality: Dominoe's Pizza.

Total Quality Management Essay

1263 words - 5 pages styles and quality-focused management styles. In addition, I will explain how total quality management applies to my organization.What is Total Quality Management?Total quality management (TQM) surfaced in the 1980s as a fix for the declining quality issues that the manufacturing industry was facing. According to Wadsworth, Stephens, and Godfrey, total quality management is "a process that integrates fundamental management art and techniques with

Total Quality Management Essay

957 words - 4 pages creates a team environment in which the input from employees and management helps to create a strategy that will allow for continuous improvements.How TQM Applies To Public SchoolsThe Public School system is the largest employer within the city. The need for total quality management is essential to the way in which education is received within the community. According to Weaver (nd), ". . . dissolving of barriers between departments, are

Total Quality Management

1069 words - 4 pages Total Quality Management Quality Management and Productivity Total Quality Management is an approach to management that was established or originated in the 1950's and over the year has become a very popular and essential element to success in the business world. The concept of Total Quality Management references to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and

Total Quality Management - 1265 words

1265 words - 5 pages the principles and methodologies of total strategic quality to develop and implement successful business strategies throughout the organization" (2002). In other words, TQM is a strategic management approach where all levels of management and employees are involved in the continuous quality improvement of the organization's products and services.What makes TQM a management method is how the culture of the organization is altered in a way that

Total Quality Management

625 words - 3 pages ://www.demingsnum/teachings.num) Total Quality Management focuses overall on the importance of individuals. It proves that they are essential to reaching company goals. Communicating with others has had a huge impact on the work force enabling people to work together to improve overall quality. Total Quality Management has helped businesses worldwide by helping them to reach their goals by increasing quality in their work. Quality Management is a great way for business today to improve their company. Bibliography 1. http://www.demingsnum/teachings.num 2. 3.

Total Quality Management - 867 words

867 words - 3 pages ) focuses on customer needs. Total Quality Management (TQM) is an approach to quality assurance that emphasizes a thorough understanding by all members of a production unit of the needs and desires of the ultimate service recipients, a viewpoint of wishing to provide service to internal, intermediate service recipients in the chain of service, and a knowledge of how to use specific data-related techniques to assess and improve the quality of their

Total Quality Management - 858 words

858 words - 3 pages its products." Total Quality Management is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback" (Ross J.E. 1999). The practice of Total Quality Management can be considered a style of management which has a central focus on providing many customers with services and products that will satisfy their wants as

Total Quality Management

3657 words - 15 pages PAGE 2 Total Quality Management(EPSS)Total Quality ManagementIntroductionIn the binging of 1980s, a new idea entered managerial area which is "Total Quality Management (TQM). TQM was heralded by governments, above corporations and the business media as the greatly efficient and exaggerated way out of the economic crisis and into the international market (Misra, 2008, 583-586). TQM claimed not to be a set of techniques but a theory of

Total Quality Management

1279 words - 5 pages that it would be almost impossible to say that we don’t notice the competition between sellers. With competition in mind, there is something that must always be considered by a company in terms of being beneficial to a company, and that is the quality of what they have to offer and sell. The total quality management of a product is one thing that is going to be the determining factor of how well a product sells, and how much revenue a company will

Total Quality Management - 678 words

678 words - 3 pages this essay will also be an explanation of how TQM could be used in the organization in which this author works.What is Total Quality ManagementBurrill &Ledolter describe Total Quality Management as a business process that brings together the activities and work of all employees including management towards the same common goal. This goal is to bring about customer satisfaction by continually improving goods, services, and the processes that

Total Quality Management - 578 words

578 words - 2 pages that impact a consumer's decision. Aside from great customer service, one could argue that the highest ranked influencing factor in regard to purchasing a product or service is quality. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs is how Khurram Hashmi a Quality Management Engineer defines total quality management

Similar Essays

Total Quality Management Essay 783 Words

783 words - 3 pages management today. Managers place a great deal of emphasis on quality today because of the demands of consumers who have become more knowledgeable about the products what they need and the value that consumers place on quality. In this essay I will define Total Quality Management, describe its impact on globalization quality, comparing and contrasting traditional management styles with quality focused management styles.A definition of Total

Total Quality Management Essay 1594 Words

1594 words - 6 pages Total Quality Management is a comprehensive and structured management methodology that is a quality-centered, customer-focused, fact-based, team-driven, senior-management led process to achieve an organization's strategic imperative through continuous process improvement. Total Quality Management (TQM) is not a program, but rather a systematic, integrated, organizational way-of-life that requires quality in all aspects of the company's

Total Quality Management Essay 841 Words

841 words - 3 pages my organization will be discussed. TQM Defined: The definition of Total Quality Management was defined by SEMATECH in 1990. This definition has stood up well against scrutiny and is widely accepted as accurate: “Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in

Total Quality Management Essay 1007 Words

1007 words - 4 pages styles and quality-focused management styles. In addition, I will explain how total quality management applies to my organization.What is Total Quality Management?Total Quality Management (TQM) views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is to do the right things first