Total Quality Management: Six Sigma Application In Courier Industry

2280 words - 9 pages

EXECUTIVE SUMMARYSix Sigma in many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process -- from manufacturing to transactional and from product to service.Keeping in view the importance of service industry in a society six sigma plays a vital role and especially when we are talking about the courier industry in Pakistan the most prominent courier companies are FedEx, DHL & TCS. To become a market leader or even to stay in the market, competitive companies are attracted towards the implementation of six-sigma. The statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications. A Six Sigma opportunity is then the total quantity of chances for a defect. The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projectsWe are trying our level best to highlight all the aspect of applying six sigma on Pakistani courier Industry in a given span of time so that our report could make some contribution to other fellow knowledge seekers.AIMS & OBJECTIVESWe will be conducting our research on "Application of Six Sigma in the courier industry". Since many organizations are based on logistics they are required to provide on time delivery of goods / parcels we shall be concentrating on FedEx, TCS and DHL We will be conducting Secondary research on three multinational organizations to collect data in order to understand the application of six- sigma and to compliment the information gathered will be collecting primary data by visiting the officials of the companies.RESEARCH METHODOLOGYPossible Methods of ApproachThe possible methods used for completing this research are as follows:1.Intercept interviews from the concerned executives in order to obtain complete information and actual scenario or picture about the application of Six Sigma in Banking Sector.2.Intensive research from the Internet on the related subject.This research is basically applied research and falls in the category of descriptive research.It falls in the category of descriptive research as we have collected data regarding the topic and made conclusions by analyzing the data and information. Descriptive research relies on qualitative data.SamplingIt is the process of taking (choosing) a sample for the research purpose. There are two types of sampling methods:(i)Random Sampling(ii)Non-Random Sampling.Sampling MethodThe sampling method that has been used is Statistical sampling. It provides a method to...

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