Total Quality Management (Tqm) Essay

1128 words - 5 pages

IntroductionIn the early 1990's I was in the United States Air Force and I had the opportunity to be exposed to Total Quality Management in more than just a few situations. It was a brand new program to the USAF and we had words like, Four Pillars of Total Quality Management (TQM), Tiger Teams and Continuous Process Improvement. It was during those classes that I thought I would like to pursue a career in process improvement and I tried to learn as much as I could about the subject matter. I quickly learned that Total Quality Management (TQM) is basically a mix of proven management and quality improvement techniques that are guided towards increasing your slice of consumer market and decreasing your rework on the production lines that result in tremendous amounts of waste. I believe that the most important aspect of TQM is the philosophy that directs the practitioners of TQM to continually strive for continuous improvement in your business and production.A number of quality initiatives have arrived since TQM started in the 1980s. The most recent is the Six Sigma programs, which is quite similar to TQM. North American Energy Services follow the Kurtusian philosophy of TQM that was developed for the U.S. Air Force space programs (NAES, 2007).Total quality management is a culture; inherent in this culture is a total commitment to quality and attitude expressed by everybody's involvement in the process of continuous improvement of products and services, through the use of innovative scientific methods (Melynyk, 2005).Management StylesI think that any discussion of traditional management styles and quality-focused management styles has to include General Electric's ex Chief Executive Officer, Jack Welch. Welch set a new agenda for the corporation, based on new concepts. Before his day, for example, GE was the arch-exponent of centralized corporate strategic planning. That technique spread throughout U.S. business, because of GE's enormous influence. That makes it certain that Welch's crusade 'Six Sigma' will now be echoed on all sides. Like the Cummins Production System, Six Sigma is the pure dogma of Total Quality Management (Heller, 2006). This is the result of forward looking management philosophies that see positive benefits in Total Quality Managements.Skeptics will always ridicule any type of quality improvement system that seems to be driven from formal meetings, and mostly would be well justified in doing so. It goes without saying that any management technique depends on how it is used. The same idea applies to application: with the correct approach, the application and theory are forever married. What actually bond them together in quality matrimony are management's requirements for positive results. I think that as quality managers, we need to insist that the essence of top shelf management is to decrease the gap between what results you company is capable of producing and the actual production. When I try to compare and contrast management...

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