This website uses cookies to ensure you have the best experience. Learn more

Total Quality Management Tqm At Hotel

1669 words - 7 pages

Total Quality Management
REPORT ON PROMOTING QUALITY MANAGEMENT SYSTEM FOR WATERLANDER HOTEL

EXECUTIVE SUMMARY
Global Marketing, Plastix International Plc hired Waterlander Hotel to host their annual banqueting. Global Marketing gave clear and specific details of their requirements to the hotel. However, Waterlander¡¦s failure to effectively plan and co-ordinate the activities resulted in the banqueting event been a total disaster and a embarrassment to the client.
Waterlander Hotel failed to deliver to the customer expectation. They needed to better planning and co-ordination skills that would have allowed input to the processes and to have a better return on output. A research should have conducted to the involvement all its stakeholders; this would have help to ensure that everything from site arrangement, food, decoration, entertainment, coordination of activities; and supervisions of event; as well as the evaluation process get dealt with and in a systematic way.
Total Quality Management (TQM) is a management approach which could have assisted in the better planning of all the resources and the supporting infrastructures that should have been in place; implementing and delivering a project must involve entire team working, workers empowerment and creative problem solving to accomplish goals.
Six Sigma has been one of the tools of Total Quality Management and is widely used in manufacturing and services industries across the world. Its standards have been promoted and attained through five key stages known as define, measure, analyse, improve, and control and each of which must be completed in chronological order.

CONTENT

1. EXECUTIVE SUMMARY ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K..¡K¡K.. 2
2. INTRODUCTION ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K.¡K. 4
3. TOTAL QUALITY MANAGEMENT ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K.. 5
4. INDENTIFYING WHAT WENT WRONG AT WATERLANDER
HOTEL IN THE FAILURE TO MEET THE NEED OF GLOBAL
MARKETING, PLASTIX INTERNATIONAL PLC? ¡K¡K¡K¡K¡K¡K¡K¡K. 5

a. BAD MANAGEMENT ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K. 6

b. LACK OF GOOD COMMUNICATION ¡K¡K¡K¡K¡K¡K¡K¡K¡K 7
c. LACK OF CULTURAL DIVERSITY¡K¡K.. ¡K¡K.. ¡K¡K.. ¡K¡K¡K 8
d. CORDINATION AND CONSIDERATION LOGISTICS ¡K¡K¡K. 8
5. HOW ISO 9000 COULD HELP THE HOTEL ¡K¡K¡K¡K¡K¡K¡K¡K¡K 9
6. SIX SIGMA APPROACH IN THE SERVICES INDUSTRY¡K¡K¡K¡K¡K 9
7. RECOMMENDATION ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K 10
8. REFERENCES ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K 11

*************************************

INTRODUCTION
As part of a Quality Improvement initiative at Waterlander Hotel, I have been asked to carry out a suitable investigation and analysis of why did things went wrong at the banqueting event for Global Marketing, Plastix International Plc.

I have also be asked to identify how Total Quality Management could help the hotel to prevent such disasters occurring in the future; as well as how the techniques and...

Find Another Essay On Total Quality Management TQM at Hotel

Total Quality Management ( TQM ) Paper

1499 words - 6 pages According to Simundic and Topic (2008), TQM is a viewpoint, which has been established and implemented from the practical viewpoints of Japan's management methods (p. 1). Even though this philosophy is now used in the U.S. manufacturing industries, the telecommunication industry has also adopted the same principles. Satisfying and ensuring the best services for customer is the main priority for many organizations. Total quality management (TQM

Total Quality Management (TQM) Survey Essay

1004 words - 4 pages employees satisfaction, reduce cost, and improve productivity. Three selected business types to be compared are the not for profit, manufacturing, and governmental, and how total quality management (TQM) effects each. The American Red Cross will be used as the example of the not for profit organization, Bridgestone will represent the manufacturing, and public transportation represent the governmental agency.BridgestoneAmerican Red CrossPublic

Total Quality Management (TQM) Paper - MKT449

1449 words - 6 pages Total Quality Management (TQM) is an important aspect of every organization in today's competitive business environment. The purpose of this paper is to define total quality management, describe the impact of globalization on quality, compare and contrast traditional management styles with quality focused management styles and explain how TQM applies to the property-casualty insurance industry.Total Quality Management (TQM)Total Quality

US MGT 449 - Total Quality Management (TQM)

1067 words - 4 pages Define Total Quality ManagementTotal Quality Management or TQM is a management strategy to embed awareness of quality in all organizational processes. Quality assurance through statistical methods is a key component. TQM aims to do things right the first time, rather than the need to find and fix problems after they emerge at a later date." TQM encourages teams within the workplace from different departments to collaborate to create solutions to

Total Quality Management (TQM) Doesnt Work

2072 words - 8 pages TQM Doesnt Work While I agree that Quality improves organizations, businesses, and individuals, Total Quality Management (TQM) as a system for improvement loses its effectiveness based on the present culture, business methodologies, and globalization of markets. TQM has invaded countless industries and is a favorite “buzz word” of top executives and managers, TQM concepts are rarely fully implemented other than posters, memos, and press

Total quality management (TQM) - Challenges in implementation

792 words - 3 pages in serving the requirements of the improving TQM (www.webconvert-ltd.com). In this case, development of SPC system by the company is a result of continuous improvement in the TQM. This system is considered to be a boon for quality monitoring in the industry as it is computerized and made according to the company. This is more effective as this will provide greater efficiency (Hairulliza et al., 2010). But at the same the time barriers in

Total Quality Management (TQM) Survey Paper

1708 words - 7 pages companies as well as large, to service industries as well as manufacturing, and to the public sector as well as private enterprise. in order to be successful, quality improvement programs must be management-led and customer-oriented, and this may require fundamental changes in the way companies and organizations do business.References:Chen, Al Y.S. (July, 1994) TQM at the IRS - Total Quality Management. Journal of Accountancy. Retrieved from the

Deming's Principles of Total Quality Management (TQM)

471 words - 2 pages Deming's Principles of Total Quality Management (TQM) Clarify your Concept Define your mission/vision/goal -- aim for constant improvement in the product or service you offer your clients. You cannot do this without maintaining a high level of motivation and satisfaction in the people that comprise your organization -- consider that an aspect of your goal. Realize your Concept With clear vision and energetic motivation, make your concept

Total Quality Management (TQM) Survey Paper

1873 words - 8 pages IntroductionThis paper will research three separate organizations in three economic sectors, and provide a description the customer driven quality service needed to make each organization successful. Additionally, this paper will attempt to construct a matrix comparing and outlining the differences between the strategic roles of Total Quality Management (TQM) within each organization and sector. The organizations of focus represent the

Total Quality Management: The purpose of this paper is to define total quality management (TQM)

880 words - 4 pages Included will be a description of the impact of globalization on quality. Also, compare and contrast traditional management styles with quality focused management styles. Additionally, explain how TQM applies to the organization I am currently part of the management team.The website isixsigma.com a TQM/Lean periodical (isixsigma.com) defines Total Quality Management or TQM as: "A management philosophy that seeks to integrate all organizational

Chinese Businesses Should Adopt Total Quality Management (TQM)

1266 words - 5 pages Chinese Businesses Should Adopt Total Quality Management (TQM) If they are to succeed internationally Nowadays a large number of Chinese companies are willing to develop their business scope in international markets. Their main competitive superiority exclusively depends on the low price strategy based on cheap labors. However, this merely advantage couldn't go down well in the overseas markets. Global competition has

Similar Essays

Total Quality Management (Tqm) Essay

1128 words - 5 pages continually strives for continuous improvement as opposed to a company that is strictly results based or bottom line based.TQM in my OrganizationNorth American Energy Services policy for TQM is to continually expand the Total Quality Management Leadership philosophy of doing business through all levels. In the management of power generation mistakes as the result of technology should not happen. At a peaking power plant technology and the human element

Total Quality Management Tqm Essay

2621 words - 10 pages the basis of TQM. Total Quality Management, often called TQM, is a mind set. It is also a set of well-proven processes for achieving the mind set. The mind set is that everyone in your organization understands what their customers' expectations are and they meet those expectations every time. TQM, which has been available for many years, was originally developed in the United States and the Japanese were the first to visualize its benefits

Total Quality Management (Tqm) Essay

711 words - 3 pages Total Quality Management has been defined by "International Organizations for Standardization" (ISO) as "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." (Wikipedia) What this means is that in every organization must strive to improve quality. I order

Total Quality Management (Tqm) Paper

1437 words - 6 pages students and teachers than a "good-enough" learning environment can provide. Therefore, the climate for learning is improved (www.minuteman.org).Total Quality Management (TQM) - Was the "fix-all" for the 1980's quality and manufacturing problems. Some key elements include starting with top management involvement, educating all levels of management, using statistical methods to solve problems and control processes, and using teams at all levels for